Billing Specialist

| Greater Denver Area
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Wowza Media System is seeking a Billing Specialist to be the primary point of contact for the bulk of our customers’ billing related inquiries. This is an exciting opportunity for someone passionate about helping customers and who will thrive inside a fast-paced environment, creating compelling and competitive products with worldwide impact.

What you will be doing:

The successful candidate will join a team of experienced billing specialists. This position will be responsible for providing customer support in a timely manner for Wowza Media Systems’ diverse customer base, via our ticketing system, email, and incoming calls. Candidate will be expected to process order cancellations, apply payments, respond to invoice inquiries, conduct basic account and login changes, as well as account reactivations, and escalating complex tickets to the appropriate party.

Experience we’d like you to have:

The ideal candidate will have call center and/or email customer service experience, as well as the ability to navigate in multiple systems at once, while sorting through and triaging a large volume of incoming inquiries, or ‘tickets’.

  • 2-4+ years experience customer service/billing experience. Mac environment experience a plus.
  • Subscription based billing experience is a plus.
  • Experience in providing external customer support in a Service Desk environment and working within a formal ticketing system; Zendesk a plus
  • Ensuring all inbound issues are triaged and responding to within agreed upon acceptable time-frames
  • Ability to work with high-volume, somewhat repetitive tasks
  • Prioritization skills and attention to detail a must; ability to work on multiple projects in downtime
  • Curiosity and desire to learn complex systems and processes a must
  • Desired experience working within Zuora, and/or Salesforce preferred
  • Ability to work independently, with the support of, and accountability to a team
  • Excellent English verbal, written, organizational and interpersonal skills; other languages a plus
  • College Degree preferred

Who We Are

Wowza Media Systems is a streaming software, cloud services, and hardware provider aimed at powering live streaming for today’s most innovative companies. We frequent Streaming Media’s list of Companies That Matter Most in Online Video and Readers’ Choice Awards, as well as Built in Colorado’s list of Best Medium Workplaces (with a 4.8 rating on Glassdoor).

Cofounders David Stubenvoll and Charlie Good first set out to create cool stuff with like-minded people in 2005. In the fourteen years that have followed, Wowza’s become the gold standard for streaming. One third of content delivery networks (CDNs) have Wowza’s technology built in and more than 35,000 organizations across the globe have powered their streaming with Wowza.

With adoption rates exploding, use cases proliferating, and video quality increasing, the streaming industry’s influence on everyday life continues to grow. And when it comes to live video, one thing rings true: If you can dream it, the experts at Wowza can help you build it.

Why Work for Wowza

Wowza’s global team is headquartered in the foothills of Colorado, with plenty of parking and where the deer, elk, and buffalo roam. Generous PTO and paid holidays, a healthy work-life-balance, and a 401K match that vests immediately are among the many reasons we love working here.

The tight-knit crew benefits from a dog-friendly workplace, unlimited snacks, catered lunches, holiday parties, and more. Employees are encouraged to take ownership of their role with limited oversight — and coworkers are happy to help one another out.

Wowza’s team also works to connect the larger community with our passion for tech. From live-streaming graduation ceremonies for local high schools to participating in events like SheTech, employees are able to cultivate the same creative energy that first brought the company to life.

Wowza Media Systems is an equal opportunity employer, committed to creating a diverse and inclusive environment for all people to thrive in.

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Technology we use

  • Engineering
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ElixirLanguages
    • jQueryLibraries
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • WordpressCMS
    • ExpressionEngineCMS
    • AnswerHubCMS
    • HubSpotCRM
    • SalesforceCRM
    • SurveyMonkey Email

Location

We are located off the Genesee Park exit of I70, where the deer, elk and the buffalo herd roam.

An Insider's view of Wowza Media Systems

What are some social events your company does?

Wowza does some awesome events; we go to Rockies games and participate in an event where we brew our own beer and then we compete with other start ups. We also have team happy hours, we celebrate each other's anniversaries at the company and birthdays. We do that once monthly and bring snacks, cakes and all sorts of great stuff and internally.

Christian Sharkey

Recruiter & HR Specialist

How do you collaborate with other teams in the company?

As Community Manager, it’s critical I communicate daily with several other teams to provide feedback from our customers. Several times a day, I will slack or have zoom video chats to share information and ideas with members from other Wowza teams like engineering, billing or sales to get answers I need for our Wowza customers around the globe.

Rose Power

Developer Community Manager

What makes someone successful on your team?

What makes someone successful on my team, is having an entrepreneurial attitude, and not waiting to be told what to do. At Wowza, we hire talented people and expect them to tell us what we should do instead. I want people who challenge status quo, speak up against the crowd, and stand strong in their convictions.

Melissa LaMonica

Chief of Staff/SVP People & Culture

What unique initiatives do you have that encourage innovation?

We have an ability or environment where we generate a lot of ideas and very few of those ideas actually work. I believe you have to fail enough times to understand how to succeed.

Matt Rossi

Sr. Director Business Operations

What are some things you learned at the company?

I learn something new every day at Wowza. The creativity of our clients enables us to develop end-to-end solutions in innovative ways. We harness their vision by delivering superior service and unmatched technology. Empowering my customers’ commercial opportunities is the most rewarding aspect of my role.

Kristen Calton

Account Executive

What are Wowza Media Systems Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Friday and tons of snack and drinks.
Happy Hours
Parking
Free parking!
Pet Friendly
Wowza's pet policy is dog friendly daily.
Fitness Subsidies
Take advantage of the discounted gym rate at Genesee Mountain Fitness
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
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