Accounting - Billing & Contracts Specialist I
Description
The Accounting – Billing & Contracts Specialist I is an integral role in the commercial process of the company. This position works as the liaison between the company and the customer on the accounting side, with responsibilities that include communication and clarification of all contract related details and ensuring the contracted products and services are accurately billed. This includes ensuring:
- Assigned, executed documents from our customers are reviewed, processed, dually executed and sent back to the customer
- Assigned, executed contracts are properly reflected in our contract management tool
- The customer relationship management (CRM) tool is properly updated for accurate, weekly, sales metric reporting
- Update the revenue system and project management tool to properly reflect records for revenue recognition tracking and forecast reporting
- The accounting system is updated with all invoicing events
Principal duties and responsibilities:
- Manage assigned items in the external facing company contracts email box with customers and all related questions
- Review, process and dually execute, using a restricted electronic signature, all assigned, executed contracts received by customers
- Validate all data, including financial and non-financial, in signed agreements received from customers prior to applying countersignature
- Create and maintain all customer agreement records in contract management tool
- Maintain organized contract files and related records
- Enter all required billing events related to new contracts accurately and in a timely manner
- Work cross functionally to ensure that all required information for management reporting is captured on all new contracts and related billing events
- Perform the billing function and create all related invoices on a weekly basis and ad hoc basis
- Work closely with the collections team for any issues related to billing events that subsequently surface
- Identify potential credits driven by assigned agreements and process required documentation for audit support
- Understand the company’s policies as they relate to other credits, not from signed agreements, and have the ability to direct requests appropriately
- Initiate and manage service tickets for customer account changes required by signed agreements
- Responsible for tracking, adjusting and billing product go lives as designated in executed contracts
- Help identify and implement processes to continuously improve data quality
- Establish and maintain effective and cooperative working relationships with customers, and all internal teams which includes: Sales, Finance, Deal Desk, Service Delivery, Revenue, A/R and Sales Ops
- Participate in team planning meetings and work as a high functioning team
- Meet defined team goals and activity metrics
- Provide excellent and considerate customer service to customers and sales personnel
- Must be available after hours and during weekends, for any emergency document execution
- Must be able to work overtime at month end, quarter end, and year end
- Other responsibilities as determined
Required Skills:
- Excellent written and verbal communication abilities
- Ability to read and interpret legal contracts as they relate to billing
- Strong research and analytical skills
- Strong attention to detail
- Ability to prioritize and manage multiple responsibilities
- Goal oriented
- Ability to work independently, exercising strong judgment and decision-making abilities
- Ability to retrieve and analyze complex data under tight deadlines
- Knowledge of invoicing processes
- Commitment to excellent customer service
- Enthusiasm to be a team player and assist others when necessary
- Experience with MS Excel, Word and Outlook
Preferred Skills:
- Salesforce.com experience preferred
- Experience with using systems that lack semantic interoperability
Required Qualifications:
- Bachelors degree
- Billing experience preferred but not required
- Minimum 1 year of relatable experience in finance, accounting or sales support
Disclaimer
GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.