🐲Quantum Metric

Quantum Metric is paving the way for Continuous Product Design, which is a cross-team approach to building better digital products faster. The result: Teams agree on priorities, build products customers love, and innovate with speed and confidence.

😎Our Culture

Our number one goal at QM is happy people, happy culture. In addition, we are obsessed with helping businesses deliver better digital products and experiences. We encourage creative problem solving, rapid innovation and bold goal-setting. Our relatively flat organization structure keeps everyone informed and enables people to get involved in solving the problems they care about most. We are a close-knit team moving fast to deliver value to our customers and continue pushing the envelope as we develop new products. 

🚀 About the Role

The Global Vice President, Sales Engineering will lead our growing Sales Engineering team. You will be a 2nd line manager, leading a team that partners with the global sales team as the technical lead on all sales opportunities, as well as with existing customers. You and your team will be responsible for understanding potential customers’ technical needs and translating how our platform offerings could be a fit. You will be proficient in the technical aspects of Quantum’s platforms, and will architect solutions for potential customers, along with technical value propositions to support them. You will also act as the technical liaison between Quantum’s current and potential customers and our customer success, product, product marketing and engineering teams as we improve and build new offerings.

Additional items that will be new for the role are to build out a value engineering program, take the lead with the enablement team on all technical sales projects and provide technical support to channel partners. 

You’ll manage a diverse team of sales engineering professionals and maintain your technical expertise to engage directly with prospects and work cross-functionally. You’ll drive operational efficiencies across the sales organization to ensure we build a best in class team that scales.

This role is a general management role that is a high impact, playing an integral role in the success of the overall field team and companies planned expansion.

🔧 Responsibilities

• Hire, coach and drive an outstanding Sales Engineering team to deliver against assigned goals.
• Work to improve the technical sales methodology and processes, allowing us to scale with a rapidly growing salesforce.
• Assess gaps in evolving training needs and then create and implement programs to improve sales, product and technology skills of the Sales Engineering team.
• Work with the people team to develop a career framework for personal and professional growth.
• Provide timely and insightful input back to other teams, particularly product management, marketing, and business leadership.
• Develop and maintain personal technical expertise for all product offerings.
• Help companies across varying industries to understand and evaluate the technical capabilities of our products, leading evaluation cycles to gain product fit consensus.
• Understand and interpret prospective customer requirements, delivering customized product demonstrations to match customer needs.
• Design, validate, and document technical solutions to share with prospective customers and partner teams.
• Collect and analyze feedback from prospective customers to influence roadmap, collaborating with sales engineering, engineering, and product management teams to meet our prospects’ business challenges and align with Quantum’s business objectives
• Refine our internal processes to ensure effective measurement of performance, consistent experience from internal & external partners, and improvement to team’s impact on the success of deals
• Develop a technical value engineering framework and ensure that there is defensible data distributed to clients as part of the business case

💡 Requirements

• 10+ years of experience working in a sales engineering or solution architecting capacity, preferably in the martech/VOC/customer or application analytics space. 
• Past 2nd line and Global team management experience highly preferred
• Experience building value engineering programs or partnering with value engineering teams
• Past responsibility of leading technical teams that support direct and channel sales teams
• Experience with analytics, SaaS and business process transformation preferred.
• Track record of recruiting, coaching and growing global teams.
• You are a self starter who demonstrates courage and creativity in solving problems, helping your team achieve their goals and setting a future strategy for the team. 
• You exhibit passion, persistence and integrity in all that you do. 

🏆 Perks, Benefits, & Compensation

• This will be the best group that you ever work with! We support one another through challenges and win as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
• Group benefits
• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
• Employee Assistance Programs (EAP)
• Telehealth options
• Voluntary Life & AD&D, STD, LTD 
• Healthy Rewards – Discount Programs
• 401k and Options / Equity 
• Time off (Paid Vacation, Sick, Holidays)
• 11 company holidays
• 3 weeks (120 hours) accrued vacation
• Sick leave (according to state mandated allocation)
• Parental/Adoption Leave
• Promotional Opportunities 
• Rewards and Recognitions programs 
• One-time stipend for work at home employees
• Flexible work environments
• Employee Discount Program (Perks at Work)
• Employee Referral Program 
• Lead Referral Program
• Latest MacBook Pro and awesome swag delivered to your door
• Supportive and collaborative culture 
• Compensation: $220-260,000 base, 70:30 OTE

About Quantum Metric

Our mission is to help brands deliver standout digital experiences for their customers. Enterprises are using Quantum Metric to build customer-centric digital products that drive revenue and foster brand loyalty. In 2020, Quantum Metric was ranked 124 in the Inc 5000, a list of America's fastest-growing private companies.

Since our founding in 2015, we’ve been serving Fortune 500 customers across e-commerce, travel and hospitality, financial services and insurance, and telecommunications. The typical Quantum Metric customer achieves a full investment payback within three months of beginning to use our real-time digital intelligence platform and, on average, a 376% ROI over three years.

In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. If your background matches the above role and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.

Quantum Metric is an E-Verify employer.

The personal data you share will be used by Quantum Metric as set forth in our Job Applicant Privacy Notice.

#LI-REMOTE

#BI-Remote