UCaaS Custom Application Developer - Developer at RingCentral

| Greater Denver Area
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UCaaS Custom Application Developer

Job Type: Full-time
Location: Denver
Department: Sales Engineering, Applications & Development

The RingCentral environment is fast paced, high octane, success driven, team oriented and committed to growing the business in a virtually untapped market. Do you have the ability to thrive in a startup environment? We are looking for candidates with an entrepreneurial spark!

Key member of the customer facing sales team having primary responsibility for providing pre-sales and post-sales technical support for RingCentral platform products, custom integrations, partner integrations, and a general knowledge of all standard services. Interacts directly with all levels of management on the customer accounts including the executive management team. Identifies key customer requirements and presents RingCentral solutions that meet those requirements.

Responsibilities:

  • Build solid sales and technical expertise through 12 to 24-month progressive onboarding.

  • Develop and maintain expert understanding of all RingCentral applications, platform, integrations, partners, and products.

  • Assist SE team with software and integration lab maintenance and testing

  • Responsible for continued education on the platform and underlying technologies. 

  • Assist with answering technical questions for segment sales and solutions engineering teams.

  • Present ongoing platform product training for sales and solution engineering teams.

  • Shadow upmarket SE opportunities, and provide support for ongoing deliverables.

  • Provide pre-sales technical and sales support for accounts.

  • Transfer industry, technical, and product knowledge to internal and external teams.

  • Keep up-to-date on relevant competitive solutions, products and services.

  • Develop advanced system configurations and implementations in response to customer needs and requirements.

  • Help support SE team with RFP/RFI customer responses.

  • Provide customer platform overviews, training, and guidance.

  • Develop and hand-off custom application scope-of-work documentation for Professional Services engagements.

  • Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving the development of key features with the product team.

  • Development of custom applications for internal use

  • Working closely with other developers, UX designers, business and systems analysts

  • Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements.

  • Conferring with project managers to obtain information on limitations or capabilities.

Qualifications:

  • Takes and analytical approach to problem solving

  • Demonstrates an ability to think and plan strategically

  • Strong communication, presentation, and demonstration skills.

  • Ability to teach other members of the team and act as a mentor as required.

  • Requires an action oriented individual with a very strong initiative to be successful.

  • Willingness to take ownership of accounts and account related actions.

  • Must be able to coordinate across various groups and functional teams.

  • Ability to complete job responsibilities with minimal supervision.

  • Demonstrate ability to implement, drive, and track projects

  • RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.

  • Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence is preferred.

  • Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats.

  • Experience in VoIP network architecture, products, protocols, and solutions is preferred.

  • Understanding of software development technologies.

  • Experience with telecommunications network design, architecture, and support is preferred.

  • Some experience with project management and resource tracking desired.

  • Experience working in 'outside the box' solutions

  • Experience in custom application development required

  • Experience working on a variety of software development projects.

  • Must Have Deep programming knowledge in one or more of the following: JavaScript, C#, PHP, Python, or similar.


About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. 

RingCentral is an EEO/AA employer.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Customized development tracks
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