Technical CRM Manager at Hear.com

| Greater Denver Area | Remote
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We are looking for an incredible Technical CRM Manager to join our fast growing team in Denver.

hear.com is the fastest-growing audiology care company ever and a profitable global HealthTech with origins in Europe. We are driven by our belief that every person should hear well to live well. With our unique digital business model, we have changed the way hearing care is provided.  

Since starting our journey in 2012, we have helped over 100,000 customers get on the path to better hearing. In just 7 years we have grown our team from 2 to over 1400 people. We work hard and play hard in 11 international locations from Denver to Seoul.

Marketing and Tech are the heart of hear.com. We leverage advanced technology to aggregate and streamline all aspects of our marketing process. We need an inspiring Tech CRM / SFMC expert to drive innovation in Marketing.

The role:
  • Shared ownership of the email/SMS automation platform (Salesforce Marketing Cloud)
  • Work as an integral member of a high-performing marketing team to develop and implement our CRM marketing strategy 
  • Creation, maintenance and execution of engaging customer journeys through a variety of touchpoints including email, SMS/MMS, and server push notifications (App)
  • Build dynamic and flexible email templates that can maximize our ability to serve personalized and custom content
  • Daily administration, troubleshooting and technical support for the salesforce orgResponsible for the effective run and ongoing support of the CRM integration platform based on Microsoft SQL data base
  • Build dynamic and flexible email templates that can maximize our ability to serve personalized and custom content
Your profile:
  • Strong technical understanding of business and marketing processes
  • Experienced in technical administration of CRM systems, Salesforce Marketing Cloud (SFMC) even better :)
  • Strong understanding of SQL, SSJS and HTML
  • Close attention to detail and excellent analytical skills, able to explain complicated procedures
  • Ability to quickly identify and integrate more efficient workflows and processes, find and fix errors
 
What we offer:
  • An opportunity to work with happy and grateful customers every single day
  • A chance to shape the future of a health-technology leader
  • A unique content-driven, top-performing and family-type work culture
  • A high degree of autonomy and responsibility from day one
  • An open-minded and international working environment that fosters creativity
  • Excellent salary and benefits package with entrepreneurial incentive

#LI-KK1

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • NodeJSLanguages
    • TypeScript Languages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Next.jsFrameworks

Location

Located near I-25 and Colorado Blvd with a close commute from DTC or Downtown Denver!

An Insider's view of Hear.com

How would you describe the company’s work-life balance?

I’ve been a part of companies that talk about work-life balance but don’t ‘walk-the-walk’ when it pertains to that value. At Hear.com, the outcomes you produce are priority to any amount of time in office- treat people as adults, and great things can happen. We want you to enjoy what Denver and the Rockies have to offer with friends and family!

Rob

Product Manager

What does your typical day look like?

As an Engineer, a typical day would be stand up and cross time zone meetings in the morning. We practice scrum at Hear.com, so we do ceremonies, and the rest of the day can be focused on doing sprint work. We encourage the members of the team to pair when working on stories. We find it as a great way to share knowledge and build team chemistry!

Jerry

Senior FullStack Engineer

How do your team's ideas influence the company's direction?

We're investing heavily in protecting, cultivating, and shaping our entrepreneurial culture! Our "never corporate" and "customer first" approach helps drive the company's success, encouraging employees to act like owners and put the customer first.

Paul Crusius

Founder

What are Hear.com Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
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