Software Engineering Manager - Site Reliability Engineering
đOur Culture
Our number one goal at Quantum Metric is happy people, healthy and diverse culture. Weâre passionate about empowering people to develop their passions, as well as ensuring that everyone feels supported along the way with training and development programs designed to accelerate your career. As a remote-first company, we stay connected through our numerous committees and resource groups, including the Womanâs Resource Group, Parentâs ERG, and our DEI committee, to name a few. By joining Quantum Metric, you will have the opportunity to accelerate the trajectory of your career in the highly competitive enterprise SaaS space. In 2021, 26% of employees received an internal promotion.Â
By joining our team, youâll help some of the worldâs most recognized brands deliver cutting-edge digital experiences that empower employees to truly empathize with their customers.
Here at Quantum, we value all types of experience and education. We donât expect you to meet every qualification for this position, and encourage you to apply if you have knowledge in most areas. Our door is open to everyone, and we canât wait to add your unique identity to the team!
đ About the Role
As an Engineering Manager for our Site Reliability Engineering team, you will lead, coach and mentor a team of Engineers who take reliability and performance personally. You will drive the team's overall strategy and execution while effectively prioritizing and managing the team's roadmap and vision.
You understand that failure is inevitable and have proven experience breaking down large-scale distributed systems to seek out points of failure so that they can be improved. You are not afraid to take risks because you have a strong foundation for preparation and evaluating edge cases.
Your creativity drives you to break down complex challenges analytically to come up with impactful solutions. You are calm and collected during production incidents and look forward to the opportunity to run an incident review to promote a blameless culture of continuous learning.
Lastly, you are passionate about showing up every day to solve challenges and implement solutions critical to the success of a rapidly growing organization.
đ§ Responsibilities
- Ensure happiness for our customers by owning the Reliability and Performance of the Quantum Metric Platform
- Establish, implement and evangelize best practices for Site Reliability Engineering at Quantum Metric
- Improve incident detection, response and mitigation through guided methods and processes
- Cross-functional engagement with other Product Engineering teams to identify sources of instability, risk and toil
- Improve ownership of the Reliability and Performance within the Quantum Metric Platform through the use of Observability and well defined SLOs
âď¸ Skills
- Proficient in managing container-based workloads using Kubernetes, Docker Swarm or other orchestration software
- Experience using monitoring, alerting and observability tooling such as Prometheus, Grafana or Jaeger
- Comfortable using high level languages such as Go, Node.js or similar as well as whipping out a clever Bash script once in a while
- You embody the SRE discipline and understand the importance of aligning organizational initiatives to shared, customer focused objectives
- Experience with incident detection, response and management
- Excellent communication and documentation skills
- Self-driven with an analytical mind and a pragmatic approach to solving complex problems
- Youâre curious and self-motivated, so youâre probably really familiar with a variety of different tech
- You understand the value of learning continuously and expanding out of your comfort zone
đĄ Requirements
- Bachelorâs Degree in Computer Science, Software Engineering, Information Systems, Code School Certification or equivalent
- Experience with Go, TypeScript/JavaScript
- Experience with Google Cloud, specifically GKE and BigQuery
- Experience automating workflows with various scripting language
- Experience automating and improving delivery pipelines and workflows using GitLab, Spinnaker or similar CI/CD platforms
- Compensation: $160-190k
đ Perks and Benefits
This will be the best group that you ever work with! We support one another through challenges and win as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
Group benefits
Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTDÂ
Healthy Rewards â Discount Programs
401k and Options / EquityÂ
12 company holidays
Unlimited PTO
Summer Splash! Every other Friday off during summer
Sick leave
Parental/Adoption Leave
In addition to our more traditional benefits, we also offer generous perks, a flexible work environment, and numerous resources for professional development and team building.
Promotional opportunitiesÂ
Rewards and recognitions programsÂ
Robust onboarding and training program
One-time stipend for work at home employees
Flexible work environments
Employee Discount Program (Perks at Work)
Employee Referral ProgramÂ
Lead Referral Program
MacBook Pro and awesome swag delivered to your door
Supportive and collaborative cultureÂ
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
About Quantum Metric
As the pioneer in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform empowers a customer-centric culture, using quantified empathy to align business and technical teams to effectively prioritize customers needs based on business impact.Â
Today, Quantum Metric captures insights from 20 percent of the worldâs internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 97%.
In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been recognized as an excellent place to work by the Inc 5000 and the Deloitte 500.
If your background matches the above role and youâre interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.Â
Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
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