Senior DevOps Engineer - Site Reliability Engineering at RingCentral

| Greater Denver Area
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Are you looking for an opportunity where your skills and enthusiasm make a difference and where your voice will be heard? At RingCentral our award-winning environment is high-energy, team-oriented and committed to providing world-class service for its customers. We’re the #1 global cloud-based, communications provider, growing at more than 30% annually and we’re looking for team-members with an entrepreneurial spark! 

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

RingCentral is the largest and fastest-growing pure-play provider in this space, market capitalization of over $18 billion and we are very excited to have surpassed our previous goal of a $1 billion annual revenue run-rate ahead of schedule.

  • Craig Hallum:“Predictably Exceptional Results – We’ve Come To Expect Nothing Less.”
  • Deutsche Bank:“Executing like a Well-Oiled Machine.”
  • Jeffries:“Firing On All Cylinders.”
  • Northland:“As UCaaS Market Evolves, RNG Excels”

We’re creating cool, disruptive products and we need your help!

Job Type: Full Time | Location: Denver, CO

Job Description:

This is a fantastic opportunity to work and collaborate closely with our software engineering, architecture and operations teams at RingCentral.

Our Senior DevOps Engineer are responsible for ensuring RingCentral products and services are highly available, reliable, secure and scalable. The ideal candidates are fluent in systems programming and/or automation and can leverage their experience to solve complex problems associated with running production environments at massive scale in multi-tenant environments. We’re creating cool, disruptive products …come join us!

Responsibilities: 

  • Maintain 24x7 production environment with a high level of service availability. Perform quality reviews, manage operational issues
  • Interface with Dev/QA/OPS teams to identify root cause analysis and re-instrument triggers to prevent future network degradation and outages
  • Explore and innovate new cloud and HA technologies, features, and tools
  • Partner with development teams in defining and implementing improvements in service architecture
  • Implement automation and orchestration for manual processes required to operate and deploy cloud services, be at the heart of developing new ideas into internal OPS/SRE tools by working closely with advanced technology and high IT professionals
  • Implement automated tests, automated deployments, and operational tools
  • Collaborate with Product and Support teams to plan and deploy product releases
  • Ensure services are designed with 24/7 availability and operational readiness and rigor
  • Implementation of proactive monitoring, alerting, trend analysis and self-healing systems
  • Participate in on-call rotations, driving restoration and repair of service-impacting issues
  • Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systems

Qualifications:

  • Bachelor's degree in Computer Science, Computer Engineering or related field and equivalent practical experience.
  • 5+ years of proven experience in support or development globally distributed cloud SaaS services
  • Fluency with at least one current generation scripting language used by DevOps professionals
  • (Python, Perl, PHP, Ruby) + Java Development
  • Experience with Continuous Integration and Continuous Delivery concepts, including Infrastructure as code utilizing tools like Terraform, Cloudformation, Ansible, Chef, Puppet or an equivalent
  • Familiarity with Containerization concepts like Docker, and PaaS services on AWS.
  • Experience with elastically scalable, fault tolerance and other cloud architecture patterns
  • Ability to use a wide variety of open source technologies and cloud services including micro services
  • Deep understanding of the software delivery process with the ability to implement and enforce that process across the organization
  • Experience with public cloud technologies (AWS, GCP, etc.) is a must

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows.

RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that is committed to workplace diversity.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Customized development tracks
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