Sales Engineer - Zoom Phone

| Greater Denver Area | Remote

Zoom is an award-winning workplace. We have been recognized by Comparably as #1 CEO, Company Happiness, Benefits, Compensation, Diversity, and more! Not to mention we’ve been awarded by Glassdoor as the 2nd Best US workplace & Best Large Company US CEO in 2018, Wealthfront, and Business Insider. Our culture focuses on delivering happiness, our commitment to transparency, and the tangible benefits we provide our employees and our customers.

Currently, we are looking for a Zoom Phone Solutions Engineer - to take care of our Enterprise customers. The ideal Zoom Phone SE is passionate about our Cloud Meeting vision and can act as a customer's trusted advisor, technical consultant, and will have exceptional experience in PBX/telephony systems. This individual will work with enterprise-level customers to help create the customer’s true UCaaS platform combining Zoom Video and Zoom Phone. 


Responsibilities:

Has a background in the Enterprise field in a technical / networking capacity with an emphasis on troubleshooting, support, and customer service. 

The applicant must have a deep understanding of many facets of Unified Communication that are at play in a Enterprise communications environments 

Multiple years of experience in the unified communications industry or the applicable equivalent 

The ability to Diagnose and troubleshoot all Zoom Phone issues and assist customers in maintaining a stable, integrated, true UC platform 

To Provide high-level technical support to all Zoom Phone customers

Troubleshoots and reproduces customer technical issues to resolution and/or escalate

Applies expert knowledge of Zoom Communication services and phone technology

Responsible for training customer administration of Zoom Phone platform

Ability to answer complex technical questions in a clear, concise, and understandable manner

Must have the ability to understand a customer’s network and relevant infrastructure quickly and pinpoint integration possibilities 

Responds promptly to escalations while keeping detailed case notes

Manage escalated issues and collaborate with other internal departments to expedite resolution

Help develop and maintain customer-facing and internal help articles

Perform lab testing, work with Architecture team

Presales Engineering of VOIP solutions

Provide subject expertise as required

Requirements:

Knowledge of Zoom communication stack

Bachelor’s degree in a related field preferred

7+ years experience in a customer-focused sales/engineering role

Strong technical and interpersonal troubleshooting skills, perseverance and patience

Experienced in VOIP technology including SIP, RTP, QoS, COS, codecs

Knowledge of network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4), DNS, etc.

Networking, IT, or a telecommunications certification is a plus

Experience supporting telecommunications, networking or Software-as-a-Service products

Ability to work efficiently in a highly demanding team-oriented and fast-paced environment

Ability to communicate and empathize with all levels of customers – executives, end users, developers

Self-motivated with the ability to dive right in, be effective and make a difference

Experience working with multiple departments and managing multiple tasks concurrently

Influencing from the Pre-Sales capacity the addition of new customers while retaining and expanding our footprint within our existing customers

Contributing to the sales team and overall organization while exceeding quota and expectations.


• Sales Department is ranked in the top 5% of companies for Diversity on Comparably. 

• Zoom Video Communications is ranked in the top 5% of companies for Professional Development on Comparably. 

• Zoom Video Communications is ranked in the top 5% of companies for Overall Culture on Comparably. 


#LI-Remote

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
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Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Employee Resource Groups include Veterans and [email protected] with more on the way!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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