Quality Assurance Specialist III (ADX-238-20)

| Greater Boulder Area
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Quality Assurance Specialist III (ADX-238-20)
 

THE COMPANY: ArcherDX, Inc. - www.ArcherDX.com

 

ArcherDX is advancing molecular diagnostics with a robust technology platform for genetic mutation detection by next-generation sequencing. By combining patented Anchored Multiplex PCR (AMP™) chemistry in an easy-to-use, lyophilized format and powerful bioinformatics software, the Archer® platform enhance genetic mutation identification. ArcherDX provides oncology-focused research products and is pursuing regulatory approval for multiple companion diagnostic assays. ArcherDX is headquartered in Boulder, Colorado. Learn more at www.archerdx.com and follow @ArcherDXInc on Twitter, Facebook and LinkedIn. 

 
POSITION SUMMARY:

The Quality Assurance Specialist II will provide support primarily Complaints Management, and as needed, Supplier Quality, CAPA, or Non-Conformance Management.
 
RESPONSIBILITIES:
  • Process customer complaints from intake, through investigation to complaints closure.
  • Maintain a current and accurate complaints log.
  • Manage lead time requirements for reporting and complaints closures by using KPIs and notifying stakeholders of complaints risking to be late.
  • Facilitate the regular ARC, Archer Complaints board.
  • Interact with quality engineers for safety, hazard and risk analyses, as well as for trending for larger continuous improvement opportunities.
  • Interact with regulatory affairs for reportability.
  • Interact with FAS and Clinical Operations for communications regarding the respective complaints.
  • Interact with respective functions to facilitate complaints investigations.
  • Perform audits in support of internal audits or supplier quality as needed.
  • Assist with the management of Nonconformance reports, Corrective and Preventive Actions reports.
  • Assist or lead problem solving activities.
  • Identify improvements by analyzing the current business/system processes and recommending improvements within the scope of respective focus area(s)
  • Maintain compliance with all company policies, quality systems, procedures and ISO and GMP requirements.
  • Collaborate, working with cross functional teams in investigations and problem solving.
  • Assist in collecting and evaluating data to support quality metrics.
  • Review, understand, and be compliant to ArcherDX HIPAA Security policies and procedures.
  • Safeguard the privacy and security of protected health information and European Union personal data.
  • Process and handle European Union personal data only as directed by ArcherDX for purposes of personalized molecular pathology.
  • Perform other duties as assigned by supervisor.
 
EXPERIENCE:
  • Five (5) years experience in a regulated industry.
  • Previous experience in Quality Assurance preferred.
  • Attention to detail with an ability to follow directions for creating quality system records.
  • Ability to interact with multiple disciplines, and communicate clearly and effectively verbally and in writing.
  • Ability to work with minimal direction, and utilize good problem-solving skills.
  • Excellent planning and organization skills.
  • Effective analytical skills.
 
KEY ATTRIBUTES:
  • Attention to detail with an ability to follow directions in modifying documentation.
  • Ability to interact with multiple disciplines, and communicate clearly and effectively verbally and in writing.
  • Ability to work with minimal direction, and utilize good problem-solving skills.
  • Ability to multitask and work within a fast-paced dynamic team environment.
EDUCATION:
  • Bachelor’s Degree in BioChemistry, Engineering or equivalent, or 7+ years experience in regulated environment
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • D3JSLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases

Location

Conveniently located minutes from downtown Boulder via Pearl Street or the Goose Creek Path. Easily commutable from all directions.

An Insider's view of ArcherDX

What’s the vibe like in the office?

Collaborative - when I walk through the ArcherDX office at any time of day, I can see cross-functional collaboration in action. Our team members are constantly connecting in structured and unstructured meetings to solve problems and achieve goals.

Sarah

Corporate Recruiter

How do you collaborate with other teams in the company?

Collaboration between functional groups is key to the Logistics team's success at Archer. Working closely with Sales, Manufacturing, Assay Development, Customer Support, Finance and QA allows us to provide better customer service by improving our processes, troubleshoot, brainstorm new ideas, learn from each other and share our best "dad" jokes.

Judy

Logistics Manager

How do you empower your team to be more creative?

Creativity requires a break from the routine and the screen. Here at Archer the team gets creative through walks to the food trucks, lunch runs, climbing gym sessions or a few end of the week craft brews. Some of our best algorithms were developed or refined on the climbing gym mat.

Aaron

VP of Bioinformatics and Commercial Development

How do your team's ideas influence the company's direction?

The marketing team brings in and drives the voice of our customers across the organization. Each strategic decision we make at ArcherDX is informed by a deep, customer-centric approach, where we use our insights to better understand how we can deliver an exceptional experience and aim to positively impact the lives of the patients we serve!

Ali

Director, Global Marketing

What are ArcherDX Perks + Benefits

ArcherDX Benefits Overview

ArcherDX offers a competitive and generous benefit package including:

• Medical PPO or HMO and Dental-82% of monthly premium covered by the company
• Optional vision, life, FSA, dependent care plans
• Basic AD&D, Short and Long Term disability-covered 100% by the company
• 160 hours PTO per calendar after three months of service
• 6-weeks parental leave covered 100% by the company
• 401K with company match with potential of up to $2000/year
• 2019 bonus - 5% based on company objectives (for non-commissioned employees)
• Company stock options for all employees
• Tuition Reimbursement
• Ecopass

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes work from home on occasion as needed.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Archer sponsors family oriented events annually. This year, we had our summer picnic at the Boulder Reservoir.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Archer hosts company outings Semi-annually.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250.
Cross functional training encouraged
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