Principal ServiceNow Architect at IHS Markit Digital

| Greater Boulder Area | Remote
Sorry, this job was removed at 11:42 a.m. (MST) on Monday, September 21, 2020
Find out who's hiring in Colorado.
See all Developer + Engineer jobs in Colorado

Principal ServiceNow Architect

IHS Markit is looking to hire a Principal ServiceNow Architect in our Operational Platforms group. The Principal Architect will provide technology direction, ensure project implementation compliance, and utilize technology research to innovate, integrate, and manage technology solutions. In this role, you will significantly contribute to identifying best-fit architectural solutions for one or more projects; you will collaborate with developers, business analysts, and stakeholders to create and implement innovative high quality solutions and help mentor junior members of the team.

This role will offer the opportunity to design solutions using ServiceNow that will benefit multiple functions at IHS Markit. On these high-profile initiatives, you will work with project stakeholders, leadership, technical resources, and vendors to design and implement processes and modules in ServiceNow that streamline the way we work. Some of your day to day activities will include creating architecture and design documentation, presenting technical solutions, guiding and mentoring technical staff, creating POC solutions, estimating solution costs and timelines, designing system integrations and data migrations, creating technical roadmaps, leading system upgrades, and much more. A key function of success in this role is a focus on thought leadership and the ability to inspire change in the organization through technology solutions.

Responsibilities

  • Provide thought leadership in strategic direction for the enterprise implementation of the ServiceNow platform.
  • Collaborate with a large group of technical and business stakeholders, developers, and architects to set technical direction for the delivery of solutions
  • Assist in gathering and reviewing process requirements and map to ServiceNow features/implementations
  • Assist with POC activities, understanding of ServiceNow platform, and agile approaches
  • Establish and enforces systems design and architectural standards, establishes maintains best practices and drive the principles throughout the systems delivery lifecycle.
  • Identify training opportunities for developers and service owners.
  • Manage cases and changes with the ServiceNow account managers and technical contacts.
  • Responsible for identifying, understanding, documenting new platform capabilities and enhancements, and ensuring that we are evangelizing these to the appropriate service owners and that no impacts will be caused.
  • Maintain ServiceNow operational functions by troubleshooting problems with functionality and following up on incidents raised against the platform.
  • Identifying and formulating new ServiceNow solutions to existing business problems and engaging with service managers to propose implementation.
  • Reviewing new feature and enhancement requests to help manage and prioritize current development initiatives.
  • Identify items within the ServiceNow platform that are technical debt or deprecated and formulate plans to mitigate these items.
  • Mange the platform version and automated upgrades with testing plans, milestones, skipped record reviews and cloning.
  • Identify opportunities and technology that will integrate ServiceNow with other systems for automation.

 

Required Skills & Qualifications

  • Bachelor's Degree in Information Technology, Computer Science or related degree or equivalent experience
  • At least 10 years’ years of information technology experience directly related to architecture/engineering, information security, or other specialized technology field
  • At least 5 years of experience in enterprise and solutions architecture and architectural frameworks
  • At least 5+ years of experience using ServiceNow
  • Proficient in at least 1 programming language
  • Proficient in at least 1 scripting language
  • Proficient in at least 1 database technology
  • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills
  • Proven track record of technical leadership roles delivering solutions within defined timeframes.
  • Demonstrated success in performing work and managing complex and/or large projects.
  • Strong demonstrated understanding of IT service desk and service management along with good understanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and Service Desk.
  • Strong oral and written communication skills, with the ability to present ideas and processes to stakeholders with varying levels of technological experience
  • Experience managing technical teams in complex, dynamic environments collaborating with and managing teams across multiple projects
  • Experience in a SaaS environment Design, development, and deployment experience with ServiceNow
  • Experience with continuous delivery, configuration management, continuous integration, and source control software processes and tools a requirement. Experience with automated web test frameworks
  • Experience in defining new architectures and ability to drive an independent project from an architectural standpoint.
  • Experience in complete project life cycle activities on development and maintenance projects.
  • Knowledge and experience in developing software using agile methodologies.
  • Working knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services , workflow
  • Working knowledge of relational databases
  • Excellent written and oral communication skills; Ability to communicate effectively with technical and non-technical staff. Bachelor’s degree in Computer Science or related field.

Preferred & Distinguishing Skills

  • ServiceNow Certified Application Developer
  • ServiceNow Certified System Administrator
  • ITIL v3 Foundations Certification
  • CMDB design + ServiceNow Certified System Administrator
  • ServiceNow Certified Application Developer
  • ServiceNow Certified Implementation Specialist
  • Implementation and customization of core applications including Incident, Problem, Change, Knowledge, HRSM, Configuration Management, and Service Catalog
  • Development experience of form customization, business rule, client script, script include, UI policies, security rules, and other objects of ServiceNow
  • Expertise in JavaScript - Strong experience with ServiceNow integration capabilities with external systems through SOAP or REST web services
  • Experience using Workflow Editor to configure workflows

 

Personal competencies

  • Efficient multi-tasking.
  • Ability to work under pressure and time constraints.
  • Self-motivation with high degree of discipline.
  • Dynamic and flexible thought processes.
  • Strong orientation on results.
  • Must be an excellent communicator both written and verbally in English.
  • Strong inter-personal skills; team player, focus about “we” than “I”.
  • Excellent presentation skills.
  • Ability to negotiate timelines and resourcing.
  • Enjoy their work!
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement

Location

We may consider Upslope Brewing and OZO Coffee our external conference rooms. If food trucks are your jam we have plenty right outside our doors!

An Insider's view of IHS Markit Digital

What’s the vibe like in the office?

Uniqueness and creativity can be seen in all areas here! We have a digital community bulletin board where you can buy, sell, or post just about anything (seriously, anything!), a company sponsored picnic that includes spirited cornhole competitions, and regular group outings like running or cycling, before, during, or after work.

Marj

Executive Director, Sales

How do you collaborate with other teams in the company?

My teammates and I come from a diverse set of backgrounds and combine our unique perspectives to provide innovative solutions to problems. As a result, our products push new boundaries and delight our clients.

Jason

Product Management Director

What are some things you learned at the company?

I’ve learned to appreciate and be intentional. My teammates are always ready to help each other find a better workflow, learn new tools, and support each other emotionally. This culture of support and collaboration inspires me to contribute by creating amazing work for our clients and being creative in connecting with colleagues intentionally.

Juwon

UI Designer

How would you describe the company’s work-life balance?

Our culture promotes hard work while also living a fulfilling life outside of the office. We all love spending time working together on challenging projects, and when the time comes to get away, the support is felt throughout the company. Whether it's an extended vacation or volunteer opportunity to give back to our community!

Corwin

Associate Creative Director, UI Design

What are IHS Markit Digital Perks + Benefits

Culture
Volunteer in local community
We each get 3 days a year to volunteer and will help match you with existing opportinities.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have ample opportunities to join committees! We've got guilds, a Pride committee, a crafting club, a book club, a green team, a parenting community and several more.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Restricted share unites (RSU's) may be grated recognizing performance.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Life happens and we trust our colleagues to get the work they committed to done.
Remote Work Program
COVID-19 has provided us the opportunity to quickly acclimate to working remotely and we are establishing new guidelines as we continue to learn.
Family Medical Leave
Employees who have been with the company for 3 months are eligible for 26 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Time allotted for learning
We all want the opportunity to learn and grow. You and your manager can talk about what makes sense for you and your team.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

To name a few...pet insurance, ECO pass, loaner bikes and secure bike storage, showers + locker room onsite, food trucks every day and regular visits from Sweet Cow Ice Cream.

More Jobs at IHS Markit Digital67 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Remote
Data + Analytics
new
Remote
Operations
new
Denver
Developer
new
Boulder
Data + Analytics
new
Remote
Operations
new
Denver
Data + Analytics
new
Denver
Product
new
Remote
Developer
new
Boulder
Operations
new
Remote
Design + UX
new
Boulder
Project Mgmt
new
Remote
Data + Analytics
new
Denver
Data + Analytics
new
Boulder
Data + Analytics
new
Denver
Data + Analytics
new
Remote
Project Mgmt
new
Boulder
Product
new
Boulder
Product
new
Boulder
Product
new
Denver
Developer
new
Denver
Developer
new
Denver
Developer
new
Denver
Data + Analytics
new
Remote
Developer
new
Boulder
Developer
new
Denver
Product
new
Remote
Sales
new
Denver
Content
new
Remote
Project Mgmt
new
Denver
Developer
new
Denver
Project Mgmt
new
Denver
Developer
new
Boulder
Developer
new
Boulder
HR
new
Denver
Developer
new
Denver
Developer
new
Boulder
Internships
new
Denver
Design + UX
new
Denver
Sales
new
Denver
Product
new
Denver
Sales
new
Remote