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Manager -  UCaaS/CCaaS - Sales Engineering, Majors - US, Mid West

| Greater Denver Area

Manager - UCaaS/CCaaS - Sales Engineering, Majors - US, Mid West

Job Type: Full Time

Location: Remote - US Mid West/Remote

Department: Sales Engineering

The RingCentral environment is fast paced, high octane, success driven, team oriented and committed to growing the business in a virtually untapped market. Do you have the ability to thrive in start up environment? We are looking for candidates with an entrepreneurial spark!

Job Description:

Key member of the customer facing sales team having primary responsibility to lead a team of up to 10 pre-sales engineering resources for all RingCentral products and services. This role will interact directly with all levels of management on customer accounts. The Sales Engineering Manager at RingCentral requires excellent organizational and technical skills to lead a team of Pre-sales Engineers engaging in product demonstrations, discovery sessions, RFI/RFP responses, and other initiatives. One of the goals of a Sales Engineering Manager at RingCentral is to ensure the constant advancement of the Sales Engineers in their skills and knowledge to effectively compete in a global marketplace.

Responsibilities:

Hire and Lead a world-class team focused on delivering a unique, differentiated customer experience

Partner with the team to evaluate new technical solutions to meet or exceed prospect and customer requirements

Build development plans for team members to ensure successful onboarding and continuing education of the team

Assist with the development of formal sales plans and proposals for assigned opportunities

Balance the workload of the Sales Engineering team in concert with input from the Account Executives and Regional Sales Leaders

Transfer industry, technical, and product knowledge to Sales Engineers, and in turn to prospects and customers

Keep up-to-date on relevant competitive solutions, products and services

Support and participate with the Sales Engineers in performing advanced technical presentations for customers, and prospects, remotely and in-person

Develop and maintain expert understanding of all RingCentral applications and products

Represent RingCentral at conferences, industry, and sales events

Actively participate as a SME for RingCentral products and technologies and provide consultative support through leadership of your Sales Engineers

Qualifications & Skills:

7+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS (Software as a Service) environment, or equivalent, relevant experience

3+ years of management experience in similar industries

Proven ability to provide technical leadership to the account team and engineers

Ability to teach other members of the team and effectively manage a team of highly skilled Sales Engineers

Must be able to coordinate across various groups and functional teams

Ability to apply solutions, technology and products to a business opportunity.

Willingness to travel regularly throughout assigned region

Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications

Knowledge of VoIP and data networking protocols

Understanding of customer communications requirements for enterprise business markets.

Competitive knowledge including solution, technology and product offerings.

Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.

Some understanding of software development technologies is desirable.

Some experience with project management and resource tracking desired.

Demonstrated ability to implement, drive and track projects.

Now, a little more about us...

RingCentral, Inc. (NYSE: RNG) provides cloud computing based business phone systems designed for today's mobile and distributed business world. The RingCentral technology platform eliminates the need for expensive and technically complex on-premise legacy phone systems. By combining a hosted, multi-extension business phone system with advanced voice and fax functionality, RingCentral simplifies business communication for modern, flexible business environments. RingCentral is headquartered in Belmont, California.

RingCentral is an EEOC employer. 
Tier5

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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

What are RingCentral Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
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