Granicus LLC
At Granicus, our mission is to help bring government and citizens closer together.
Denver, CO
Remote

Manager Site Reliability Engineering at Granicus LLC

| Remote
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Are you looking for meaning and purpose in the work you do?

Granicus is a global (remote first) software as a service company building products for the public sector. We digitize government services for all levels of government: city, county, state and federal. We also work with the UK, Canada, Australia and EU.

Examples of our work:

  • City of Oakland, California has used Granicus solutions to enhance its transparency and citizen engagement efforts.
  • In the aftermath of Hurricane Harvey, the City of Hurst, Texas was inundated with calls and emails about how to provide donations, dollars or a helping hand, which consumed valuable staff time. They needed a "central source of truth" and an easier way to get vital information to residents before, during and after the hurricane.
  • Michigan Department of Health and Human Services (MDHHS) needed an efficient way to improve and increase foster parent recruitment in the state with a 400% over goal result.

Click => Success Stories to learn more about the impactful work we've done in communities across the country and world.

Some quick highlights about us:

  • #1 GovTech company
  • 22B messages sent annually (22B is not a typo)
  • 280M subscribers
  • 900+ global employees (300+ on the product team)
  • Remote first company, this is not temporary. Should you be seeking an in person or hybrid situation and live near one of our hubs we can accommodate you.

Click => Careers to learn more about working at Granicus.

NOTE: Granicus is subject to the Executive Order requiring employees of federal contractors to be fully vaccinated for COVID-19.

About this role:

  • Hiring Manager: Amit Behal - Director Cloud Operations - LinkedIn Profile
  • Salary Range: $120,000 - $140,000 +bonus (starting salary may differ by experience and/or location)
  • Interview process: 5-6 steps that can be done in 2 weeks (calendars permitting)

The following is a profile or persona of who we are looking for. If you have many of the characteristics below, and we want to learn more about all your skills, please apply so we can start a conversation.

Job Summary:

The Granicus team is growing, and we're looking for managers to support this growth. In this role, you'll lead a team of 5 - 7 SREs, working closely with product managers, QA engineers, and other engineering teams to build the future of Granicus' services.

If you love designing, engineering and running systems plus infrastructure that will help our
customers, then this is the place for you!

You will be an accomplished builder and leader of high-performance SRE teams, ready to tackle your next challenge. This role will position you to help shape the future of how we build and run our services with impact on a large scale. You will have the technical chops to go deep yet retain the ability to focus on higher-level business and product goals.

Our customers count on us to provide extraordinary availability, scalability and security for services. You know SRE and you know what it will take to run services at scale with a high degree of operational perfection.

You are a hands-on manager for a team of SREs applying modern DevOps & SRE techniques operating distributed SaaS application(s) across multiple public-clouds. You are well versed in a large number of technologies and welcome new tools and techniques. You are able to work across multiple product/service teams to help build a unified SRE organization. You are always looking for patterns and ways to increase efficiency, eliminate downtime, optimize costs, and maintain performance at scale. You can manage and mentor team of SREs on day-to-day duties as well as work with leadership teams on strategic initiatives. You work to provide hands-on technical expertise to design, deploy, secure and optimize Cloud services.

Our team culture rewards a bias for action, engineering partnership. You'll thrive in our team
if you love chasing impact, working through ambiguity, and developing a culture of
innovation.

Essential Functions
  • Strong emphasis on SRE as an engineering discipline with a focus on automation
  • You will set direction for the SRE and NOC teams us to ensure we provide extraordinary availability, scalability and security for our services
  • Anticipate strategic and scaling-related challenges via thoughtful long-term planning
  • Experience as a software developer, preferably domain expertise within SRE and/or production environments supporting SaaS solution(s)
  • Superb interpersonal skills, capable of working with multi-functional technical and business teams and varying levels of management
  • Experience supporting infrastructure and services in *nix and public cloud environments (AWS, Azure, etc.)
  • Experience building and supporting containerized application technologies including Docker, Kubernetes
  • Proficient with various programming languages such as Python / Java / Ruby / Perl /
  • Go for building automation or integration with APIs
  • Experience working across an entire organization to drive results, foster change and building inclusive environments
  • Work across Engineering and Support teams to ensure Granicus meets its goals for service reliability, availability, and efficiency.
  • Drive architectural/technical service improvements
  • Hands-on engineering manager who likes to code
  • Ensure alignment and execution across Development, Support, and Cloud Operations
  • Proven project management skills, including excellent presentation skills
Basic Qualifications
  • Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution
  • Requires advanced knowledge of job area obtained through advanced education combined with experience
  • Requires a University Degree or equivalent experience and minimum 3-5 years prior relevant experience
  • Excellent written and verbal communication skills
  • Ability to drive outcomes from an Agile development team
Preferred Qualifications
  • Experience with deployments and operations of 24x7 high volume, highly available
    systems
  • Demonstrate a solid understanding of development, debugging, administration and
    automation frameworks
  • Experience with logging platforms and application performance metrics: NewRelic,
    ELK, etc.
  • Experience with source control and continuous integration tools
  • Proficient in one or more cloud providers, i.e. AWS, Azure, GCP
  • Security and compliance experience (ISO2701 / SOC2 / FedRAMP / etc.) highly
    desirable
  • Agile software development execution
See More
Apply now
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Where we are

1999 Broadway is located in-between Denver’s Downtown and Uptown neighborhoods. Granicus occupies the 36 and 37 floors of the building.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM
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What are Granicus LLC Perks + Benefits

Granicus LLC Benefits Overview

Flexible Time Off
Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
401(k) plan with matching contribution
Tuition & Training Reimbursement
Paid Parental Leave
Employer paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
Group legal coverage
Transit and/or parking supplement for office based employees
Free snacks and drinks in our offices
And more!

Culture
Volunteer in local community
Granicus has a dedicated impact team called Givicus that organizes different volunteer opportunities for our teams. We recently completed a book drive, food drive and a day at Habitat for Humanity.
Partners with Nonprofits
Granicus partners with Habitat for Humanity, DayMaker, and Hour of Code to help the communities that we serve.
Eat lunch together
Intracompany committees
Granicus has various impact teams for fun activities, volunteering and uniting the 3 main offices!
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Women at Granicus ERG, Black Leadership Group, Givicus is our philanthropy based community service group.
Hiring Practices that Promote Diversity
Unconscious Bias training is mandatory for all hiring managers. Extensive interview training for all interview panel members
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Granicus has a remote-first policy. If you are located near one of our office locations, you are welcome to go in but, it will never be required.
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Up to $250 per year fitness allowance.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Access to LinkedIn Learning, Tree house and safari books.

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