Contact Center Solutions Engineer Director at RingCentral

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Director – Contact Center SE Team

Job Type: Full Time

Location: Remote - US

Department: Sales Engineering

The RingCentral environment is fast paced, high octane, success driven, team oriented and committed to growing the business in a virtually untapped market. Do you have the ability to thrive in start up environment? We are looking for candidates with an entrepreneurial spark!

Job Description:

Key member of the customer facing sales team having primary responsibility to lead the RingCentral Contact Center Solutions Engineering Team, focused on pre-sales engineering resources for all RingCentral Contact Center products and services. This role will interact directly with all levels of management on customer accounts. The Contact Center Sales Engineering Director at RingCentral requires excellent leadership, organizational, business, and technical skills to lead a team of Pre-Sales Contact Center Solutions Engineers engaging in product demonstrations, discovery sessions, RFI/RFP responses, and other initiatives. One of the goals of a Solutions Engineering Director at RingCentral is to ensure the constant advancement of the Solutions Engineers in their skills and knowledge to effectively compete in a global marketplace.

Responsibilities:

Hire and Lead a world-class team focused on delivering a unique, differentiated customer experience

Partner with the team to evaluate new technical solutions to meet or exceed prospect and customer requirements

Build development plans for team members to ensure successful onboarding and continuing education of the team

Assist with the development of formal sales plans and proposals for assigned opportunities

Balance the workload of the Contact Center Solutions Engineering team in concert with input from the Account Executives and Regional Sales Leaders

Transfer industry, technical, and product knowledge to Sales Engineers, and in turn to prospects and customers

Keep up-to-date on relevant competitive solutions, products and services

Support and participate with the Solutions Engineers in performing advanced technical presentations for customers, and prospects, remotely and in-person

Develop and maintain expert understanding of all RingCentral applications and products

Represent RingCentral at conferences, industry, and sales events

Actively participate as a SME for RingCentral products and technologies and provide consultative support through leadership of your Solutions Engineers

Qualifications & Skills:

7+ years of experience serving in the capacity of a Technical Sales/Solutions Engineer in a CCaaS (Contact Center as a Service) environment, or equivalent, relevant experience

Existing experience with NICE inContact solutions is a plus

5+ years of management experience in similar industries

Proven ability to provide technical leadership to the account team and engineers

Ability to teach other members of the team and effectively manage a team of highly skilled Contact Center Solutions Engineers

Must be able to coordinate across various groups and functional teams

Ability to apply solutions, technology and products to a business opportunity.

Willingness to travel regularly throughout assigned region

Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications

Knowledge of VoIP and data networking protocols

Understanding of customer communications requirements for enterprise business markets.

Competitive knowledge including solution, technology and product offerings.

Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.

Some understanding of software development technologies is desirable.

Some experience with project management and resource tracking desired.

Demonstrated ability to implement, drive and track projects.

Ability to review, analyze, and create strategies and action plans from reports and analytics tools is required. Experience using PowerBI and Salesforce.com is desirable.

Now, a little more about us...

RingCentral, Inc. (NYSE: RNG) provides cloud computing based business phone systems designed for today's mobile and distributed business world. The RingCentral technology platform eliminates the need for expensive and technically complex on-premise legacy phone systems. By combining a hosted, multi-extension business phone system with advanced voice and fax functionality, RingCentral simplifies business communication for modern, flexible business environments. RingCentral is headquartered in Belmont, California.

RingCentral is an EEOC employer. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Customized development tracks
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