Cloud and Application Support Engineer (Entry-Level)
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- A problem solver?
- Possess a can-do attitude?
- Passionate to learn new product and technology?
- Easily adapt to changes?
- Dislike seeing issue repeated?
- A team player?
- Build knowledge on how the applications works, its underlying architecture, and data relationships.
- Ensure high availability and performance of products to achieve the best customer experience.
- Act promptly to all incidents to prevent or minimize customer impacts.
- Take ownership of root cause analysis to resolve problems permanently.
- Be a liaison between customer support and other teams in the development organization.
- Build alerts for proactive monitoring.
- Automate support and release processes.
- Debug application code as required when troubleshooting on an incident.
- Write database queries for any support or project needs.
- Create runbooks that outlined support procedures.
- Collaborate with others to innovate and implement solutions to optimize product and team performance.
- Participate in projects as required.
- Communicate solutions effectively to technical and non-technical teams.
- Comply with standard processes and security policies when implementing solutions.
- Be on call as needed.
Cloud and Application Support Engineer
We are looking for a highly talented engineer that motivated in assuring high availability and stability for Vertafore products. The successful candidate also needs to have competency in delivering innovative and practical solutions to achieve our technology and business objectives.
We are looking for a technologist that have what it takes for this role. Are you
Yes to all of the above? We will love to have you on the team.
Responsibilities:
Preferred Experience
- BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience. Fresh graduate is encouraged to apply.
- Hands-on experience with Microsoft Windows and Microsoft .NET frameworks.
- Experience with RabbitMQ is a plus.
- Basic knowledge to navigate on Linux environment is preferred.
- Experience with Azure and AWS a plus.
- Candidate without cloud support or Linux experience must demonstrate a strong interest and self-motivated to pick up new technology.
- Coding and scripting skills such as programming using C#, PowerShell, Python, or other relevant languages.
- Experience in writing database queries on SQL Server.
- Excellent troubleshooting skills. Great problem, solver.
- Good understanding of reverse engineering discipline. Ability to simplify complex scenarios.
- Good documentation skills.
- Fast learner to take on new technology and new products.
- Able to meet deadlines.
- Able to work in a team and fast tempo environment.
- Good communication skills. Able to deliver the message effectively to a technical and non-technical audience.
- Able to comply with processes and procedures.
- Able to maintain professional composure in any situations.
- Must able to be on call. Flexible in working extended hours on occasions or as required.
- ITIL framework knowledge is good to have.
- Exposure in the insurance industry is desired but not mandatory.
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