Moov Financial

We make money movement work for everyone so that businesses, merchants, and users can do great things with their money.

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Client Implementation Engineer

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Location: Remote and available during US business hours.

Company Description

At Moov, we’re empowering innovation by helping platforms and creators build payments solutions with ease and speed. We’re building a world-class product that simplifies the process of moving, storing, and accepting money. We believe that every software is becoming a payments company, and by equipping developers with the best tools we can tackle complex problems together.

We’re a 100% remote company with people from more than 16 states, and we’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. We embrace diversity, creativity, and equal opportunity.

Job Description

As a Client Implementation Engineer, you’ll ensure our customers success by providing access to all of our knowledge and experience (think best practices, compliance, and beyond). You’ll help customers as they integrate into our platform via our APIs thus enabling unique experiences for various financial products. You’re naturally comfortable navigating technical complexity while ensuring our customers receive amazing support through the implementation process. This goes beyond just answering questions. It’s technical problem solving at a critical stage of the customer journey.

As a member of our team, you'll:

Communicate with our non-technical teams to successfully and efficiently help new customers integrate
Work with new clients in a technical capacity acting as a SME on all Moov products and the entire integration process
Effectively document all client interactions and progress as part of integration management process
Communicate effectively with stakeholders with regards to any potential concerns, delays, modifications, update, etc
Anticipate any potential bottlenecks or issues that may arise throughout the implementation
Verify, replicate, and escalate any client integration challenges
Collaborate with development and delivery teams to achieve issue resolution
Develop clear and and accurate implementation guides based on spec sheets provided
Drive continuous improvement of our integration process
Act as a customer advocate in Moov

Qualifications

4+ years experience working in technical client facing role
Professional software development experience
Strong written and verbal communication skills and ability to interact with customers in a professional manner
Knack for analyzing data so that you can better figure out from a big picture standpoint what is working and what's not working for our customers
Ability to read and write against APIs, Scripts, and write SQL queries
Strong understanding of Web technologies and APIs
An ability to work independently within a small, fast-paced team
An entrepreneurial spirit and unrelenting passion to deliver the best service possible
The ability to implement feedback, learn quickly, and contribute new ideas
BS/BA degree strongly preferred

Technologies we use and teach

Go
MySQL, SQLite
HTTP2, JSON, REST
Kafka, events, webhooks
Microservices

Benefits

100% remote. We make remote-work work.
We match what you contribute to your 401(k) up to 5% of your salary
Parental leave
Health, dental, and vision insurance plans
Flexible PTO
Learning stipend
Home office stipend
Moov employees are eligible for employee stock options.

Salary Range:

$90,000 to $125,000

More Info

Moov is committed to building a supportive community which allows all people to contribute however they are best able to. We believe that our products are a mixture of creative and detail oriented work where people from all backgrounds offer unique insight

#LI-Remote

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Aaron Bell

Director of Engineering

STRONG TEAM BONDS

Building a solution while elevating one another

“The entire foundation of our company culture is based on trust,” said Bell, who added that trust is also central to the engineering team’s culture, which results in a collaborative, idea-friendly space. And just as the culture is built to encourage success, the technology — like open-source libraries and domain-driven architecture — is aimed at results. “Our success is having small, fast, autonomous services built by small, fast, autonomous teams. In short, we are in charge of our own destiny, and we are set up to deliver it really fast!” he said.

Everyone has great ideas, whether you’re a seasoned engineer or fresh out of school. We’ve created a space of trust where creativity, experimentation and failure are mandatory.

Josephine Roh

Senior Technical Writer

FOCUSED ON INDIVIDUALS

A culture that makes jobs work for employees

Count Senior Technical Writer Josephine Roh as one of the Moov team members who likes the latitude that remote work lends to the work experience. Thanks to the company’s remote model plus helpful flex PTO, Roh has moved multiple times across the country without it impacting her role. Throw in people-focused policies like Moov’s parental leave — which is huge for Roh, an expecting parent — and the workplace experience is elevated. “I’m thankful that I can continue to pursue growth both in and outside of work because of the people and policies at my company,” Roh said.

I have been able to continue growing in my career and doing something I love (writing docs) while also developing as a person.

Kola Awe

Senior Software Engineer

COLLABORATIVE CURRENCY

Work powered by strong teamwork

Kola Awe, a senior software engineer and team lead for Moov’s ledger team, described the autonomy and ownership granted to engineering teams at Moov as being beneficial to the technologists’ work. Additionally, Awe said that open and collaborative communication practices are central to success, like org-wide Slack channels, Google Drive and Notion document visibility and fluid access to repositories for engineers. “This means information, good or bad, isn’t siloed and everyone can see the impact of their work and contributions to the overall growth of the company,” Awe said.

We’re in that rare growth stage with unique scaling problems that engineers only encounter once in the lifetime of a company. There’s a lot of opportunity to learn and contribute in a fast-paced, engineering-first environment.

What are Moov Financial Perks + Benefits

Moov Financial Benefits Overview

We offer great perks like unlimited/flexible PTO, insurance coverage, home office stipends, killer swag, 401k matching, and more -- plus many fun ways to get to know our remote team.

Culture

Volunteer in local community

Partners with nonprofits

Open door policy

OKR operational model

Team based strategic planning

Pair programming

Flexible work schedule

Remote work program

Moov is a fully distributed team - currently in 25 different states and 3 countries. Work from anywhere you'd like and we'll help ensure you've got a productive at-home set up!

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Mandated unconscious bias training

Mean gender pay gap below 10%

Hiring practices that promote diversity

Partnerships with diversity-focused communities and recruiting platforms to help keep the pipeline filled with top tech talent from a variety of different backgrounds

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

We also have HSA where we will contribute $1,200 for employee or $2,400 for family per year.

Dental insurance

Moov covers 90% of our health and dental plans for employees and 75% for eligible dependents.

Vision insurance

Health insurance

Moov covers 90% of our health and dental plans for employees and 75% for eligible dependents.

Life insurance

We have Employer Paid Group Life and AD&D, along with Employee paid options up to $500K in coverage

Team workouts

Fun challenges, contest and sponsored races.

Mental health benefits

Financial & Retirement

401(K)

401(K) matching

Save for your retirement, and we'll pitch in what you do up to 5% of your salary. Begins vesting on day one.

Company equity

We put tremendous value on ownership in the company, so all employees are granted stock options which are on a 4-year vesting scheduled (25% after year 1, then equal vesting every month thereafter).

Employee stock purchase plan

Child Care & Parental Leave Benefits

Generous parental leave

There's nothing sweeter than a new baby, no matter how you become a parent. Take time to enjoy it!

Return-to-work program post parental leave

Vacation & Time Off Benefits

Unlimited vacation policy

Generous PTO

Take what you need PTO along with mandatory time off to ensure you're taking the time for family and recharging.

Paid volunteer time

Paid holidays

Paid sick days

Office Perks

Company-sponsored outings

Some meals provided

Occasional remote meals via Grubhub (or other) provided for Lunch and Learns, holiday virtual happy hours, etc

Company-sponsored happy hours

Monthly virtual team happy hours and geographical or team IRL meetups throughout the year.

Home-office stipend for remote employees

We provide the equipment and furniture needed for a productive home set up or the option for a monthly co-working space if working from home isn't your jam.

Professional Development Benefits

Job training & conferences

Lunch and learns

Promote from within

Mentorship program

Continuing education stipend

$1500 L&D stipend along with group course offerings and payments bootcamp for both Managers and ICs.

Continuing education available during work hours

We encourage our developers to spent at least 10% of their time contributing to or maintaining open sources projects or personal Githubs. Each employee also gets a $1500 annual learning stipend.

Online course subscriptions available

Customized development tracks

Paid industry certifications

View full list of perks + benefits

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