Responsibilities:

• Partner with Product Manager, Carrier Relations to evaluate prospect carriers, assess service catalog, lead technical discussions, and include onboarding new carriers.
• Lead technical evaluation of the carriers, product and services; joint collaboration with Network Engineering, and DevOps to ensure that Zoom’s services are compatible with the carriers, infrastructure during the POC trial stage.
• Align with Zoom DevOps Technical team to capture technical requirements and create POC Bill of Material, manage through the procurement protocols and deploy the required services/products for trial.
• Cultivate relationships with Zoom’s telecommunication and network providers.
• Coordinate between Business Units to translate technical and commercial needs into viable interconnection solutions for backbone, IP Transit and SIP requirements.
• Identify Carrier options available which address diversity, business continuity and disaster recovery requirements for backbone and interconnect projects.
• Based on industry knowledge, address technical requirements and capabilities with internal Business Units and the Carriers.
• Provision and document global Telco and Network Carrier services in support of the Zoom’s global backbone to include, but not limited to, IP Transit, point-to-point waves, cloud connectivity and SIP infrastructures.
• Participate in network and financial costs analysis and identify where efficiencies can be achieved.
• Manage multiple projects and meet deadlines while maintaining a high level of customer satisfaction.

   

Skills/Qualifications:

• Must have at least a BS/BA degree and/or 5+ years working within the Telecommunications industry whether for a Carrier or having managed Carriers.
• 5+ years experience designing or maintaining Wide Area Networks, Multi- homed Internet connectivity, and SIP infrastructures.
• 3+ years experience working at or with Hyperscale companies.
• Strong in network routing theory and VoIP architectures.
• Sales Engineering or Technical Account Manager experience with a Carrier is a plus
• Knowledge of the basic milestones within the Telecom provisioning process and how to manage the lifecycle.
• Ability to articulate and troubleshoot Layer 7 OSI Model.
• Strong business and technical acumen with the ability to translate between the two.
• Ability to present to various audiences including, but not limited to, Product Management, Network Engineering, Operations and Executives.
• Confidence and ability to negotiate with service providers.
• Self-motivated with the ability to dive right in, be effective and make a difference.
• Familiarity with G-Suite, Asana, Jira