Join a leading fintech company that's democratizing finance for all.
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we've built and have been recognized as:

• Forbes Fintech 50 2021
• Glassdoor Best Places to Work 2021
• Inc. Best-Led Companies 2021
• TIME 100 Most Influential Company 2021

We're growing and looking for...
We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We're seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We're in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.
Check out life at Robinhood on The Muse!
About the role
Robinhood is looking for a Research Manager on our Payments team! This team serves users on the other side outside of Stock Investing. It targets focus is to help our users elevate their overall financial literacy, capabilities, and skills. Think of this team as a user's personal financial advisor!
You will lead a group fast-growing and hardworking user experience researchers. Someone who can provide ground breaking direction on research strategy, uplevel their team, and expand on both cross-functional partnerships and dynamic of the current research teams (user research, behavioral insight's research, marketing research). This role reports directly into the Head of Research and would be a key player in our overall Research leadership team.
Research plays an integral role here at Robinhood, and we need transformational leaders who understand the potential of that impact on not only the teams but on the work. As a qualified candidate, you have a proven track record of building and managing teams that deliver high-quality research with measurable business value. You have the ability to become a trusted, strategic partner to product collaborators. You care deeply about people, the work, and your team.
Your day-to-day will involve:

• Managing, mentoring, and inspiring a team of user researchers as they develop their skills and engage in thorough research
• Partnering with team lead to communicate and demonstrate the value of user research in the work we do
• Providing guidance on programs of research and/or individual studies, and setting expectations for quality and impact
• Ensuring your team is building the right portfolio of projects to optimize for both business and product goals, and personal growth
• Leading and representing your team effectively through strong cross-functional relationships - substantiating the work and the decisions behind them, and advocating for a user-centered framing of company strategy and product building
• Accelerating team efficiency by improving processes and workflows with the research team and cross-functional teams
• Building out your own team as we rapidly scale now and beyond
• Working closely with Behavioral Insights and Marketing Research leadership

About you:

• Demonstrated experience managing UX research teams that include ranges of backgrounds
• Proven experience in an applied research setting, and/or product research and development
• Deep knowledge of and applied experience with research, including foundational, iterative, and evaluative; the relative merits of different methods and when to apply them during product development
• Solid understanding of statistics and the principles of experiment design
• Strategic partnership experience in hiring and building talent
• Effectiveness in championing, growing, and upskilling researchers; demonstrated record of getting reports promoted
• Excellent interpersonal, collaboration, and communication skills, as well as keen attention to detail
• A high degree of self-awareness
• Ability to think big and understand sophisticated problems, and to thrive in a fast-paced, dynamic startup environment

We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy .
Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).
Robinhood is a primarily remote company. If hired, you will work as a remote employee unless the job you are applying for has a different working model specified. Please reach-out to your recruiter if you have any questions regarding the job's working model.