Senior UX Researcher at Gtmhub

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Gtmhub is in the midst of a rare market occurrence: the creation of a new product category (OKR software). This is changing how companies all over the world organize themselves, and how they operate strategically. This puts Gtmhub in a unique position to create new ways for companies to organize themselves and execute strategy. Success for us, is when our customers stop organizational hypocrisy, untangle their strategic and operational mess, and ensure employees are recognized and respected for their achievements.

This position remote; except ineligible to be performed in Colorado. Eastern US preferred.

The Role

Gtmhub's RIA team (Research, Insights, and Analytics), led by Alan Klement, exists to help us answer the question: what must we put into the market, so we can attract and retain more customers? First, the team uses data, methodological, and theoretical triangulation to identify strategic opportunities. Then, the team organizes and delivers these insights to product, product-marketing, and sales teams, so they can do their best work.The team reports to the head of product.

Your day to day work

The UX Researcher role is all about learning what our existing customers want, and being an advocate for them. Specifically, you will:

  • Obtain, scrub, explore, model, and interpret feedback from existing customers. These data and insights will be delivered to the Product team, so they can best develop the product
  • Review data generated from our customer support teams
  • Design and deliver to customer support a way to structure the data they capture from customers (e.g. tell them which tags to use)
  • Participate in weekly Product value steam meetings. During these calls, you will learn what product is working on, learn what questions they need help answering, and update them on the data and insights you're gathering
  • Design generative and evaluative studies, create screeners, schedule interviews, carry out 1:1 interviews with customers, code interviews using our data model, put those codes into a database, extract audio and video clips from interviews
  • Create and present engaging reports for your stakeholders
  • Conduct usability studies
  • Conduct studies (Mental Simulation) to test how likely a product change will help customers make progress
  • Communicate to customer support what product has planned, relative to customer needs. In this function, you will also be the "voice" of product back to customer support.
  • Be a strategic and trusted partner to leaders and teams across Gtmhub's SMB, Enterprise and Partner value streams, whilst empowering and challenging them to think differently
  • Collaborate with Product Mangers and Designers to define research problems and work on solutions
  • Communicate the meaning and consequence of insights in a succinct and engaging way
What We're Looking for

To be successful in this role at Gtmhub, you'll need to have:

  • 5+ years relevant work experience
  • Data management and normalization skills
  • Experience designing and conducting complex, multiphase research studies
  • Ability to clearly communicate with internal teams and data stakeholders
  • Presentation skills; you are equally comfortable presenting to large (200+) and small audiences at all levels of the organization, both in person and via remote technology
  • Storytelling chops
  • Experience executing mixed methods-style studies
  • Experience with questionnaire design
  • Experience with stratified random sampling
  • Expertise conducting conversational interviews with customers
  • Ability to drive research by identifying and acting on opportunities to improve how we work
  • Ability to design and facilitate workshops that help teams turn your insights into changes to the product and marketing
  • Mastery of articulating the learnings and consequences of the research insights you provide

Bonus points if you have the following:

  • MA/MS or PhD degree in Human-Computer Interaction, Cognitive/Experimental Psychology, Anthropology, Sociology, Behavioral Economics, Market Research or related field, or BA/BS degree in similar fields.
  • Demonstrated competency with descriptive statistics and behavioral data analysis
  • Proficiency in a wide range of qualitative, quantitative, and UX research methods, experimental design, and/or market research techniques
  • Storyboard creation skills
  • Demonstrated success using research and insights developed as stimulus to facilitate ideation and distill those outputs into themes and value prop ideas for further development and validation.
Compensation and Benefits

What's in it for you:

  • Competitive base salary and bonus opportunities
  • Stock option opportunities
  • Meaningful and challenging work
  • Uniquely open and casual environment
  • The opportunity to work with very smart and driven people
  • The ability to grow your talents and career

Sound like a good fit? We'd love to see your application.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • D3JSLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • IntercomCRM

Location

Our Denver office is located in the heart of downtown just around the corner from Larimer Square.

An Insider's view of Gtmhub

How does your team reward individual success?

We believe in rewarding outsized performance. We do quarterly reviews where team members have the opportunity to receive up to a 25% bonus. We also believe in promoting our team members when we see the chance, not just at an annual review. When there's an opportunity to provide a team member with a new challenge and a raise, we seize it!

Mykaela

Head of People and Talent

What's the biggest problem your team is solving?

How companies execute their strategies across the board. Allowing large organizations to align their work to the company's goals while seeing everyone else's objectives creates massive opportunities. There are often teams in big companies working on the wrong thing - we're enabling corporates to focus from the C-suite to every individual.

Adam

Head of Strategic Accounts

What makes someone successful on your team?

To be successful here, I think you have to be smart, committed and a self-starter. A great sense of humor is a MUST :)

Kathryn

Customer Success Manager

How do you empower your team to be more creative?

We pride ourselves on being unconventional yet extremely driven. We like to push the boundaries on what has worked for others in the past and see if we can do it in a more unique and effective manner. If we aren't questioning ideas of the past, we may be off track - and those that come up with innovative solutions receive lots of recognition!

Harry

Chief of Staff

What are Gtmhub Perks + Benefits

Gtmhub Benefits Overview

Our team is our most valuable asset, so we like to ensure they have everything available to them to be successful and happy.

Culture
Partners with Nonprofits
We offer Gtmhub for free to organizations beyond the corporate world - find out more at https://gtmhub.com/gives
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Gtmhub provides full healthcare coverage to all employees and covers 100% of the cost.
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Stock option grants are available through employee performance
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Gtmhub hosts company outings Quarterly.
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Apply now
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