RingCentral
Join us and reimagine the world of communications.
Centennial, CO

Senior Instructional Designer at RingCentral

| Greater Denver Area
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Are you looking for an opportunity where your skills and enthusiasm make a difference and where your voice will be heard? At RingCentral our award-winning environment is high-energy, team-oriented and committed to providing world-class service for its customers. We're the #1 global cloud-based, communications provider, growing at more than 30% annually and we're looking for team-members with an entrepreneurial spark!

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

RingCentral is the largest and fastest-growing pure-play provider in this space, market capitalization of over $18 billion and we are very excited to have surpassed our previous goal of a $1 billion annual revenue run-rate ahead of schedule.

  • Craig Hallum: "Predictably Exceptional Results – We've Come To Expect Nothing Less."
  • Deutsche Bank: "Executing like a Well-Oiled Machine."
  • Jeffries: "Firing On All Cylinders."
  • Northland: "As UCaaS Market Evolves, RNG Excels"

Job Type: Full-Time, Exempt | Location: Denver, Colorado
Job Description:

RingCentral is looking for a senior instructional designer who specializes in eLearning development and instructional video production, but also enjoys developing other types of instructional content to join our Customer Training team. Working for the Manager of Instructional Design, this role will be a key contributor to the identification of training needs and the expansion of the customer training curriculum. This role will focus primarily on the development of CBTs and instructional videos but may include development of content for other modalities such as ILT and VILT.
Responsibilities:

  • Develop and implement strategy and standards for ILT, VILT, and eLearning content creation
  • Translate high-level business strategy into the optimal learning solution
  • Scope and prioritize training requests
  • Mentor junior team members
  • Conduct needs assessment
  • Create world-class customer facing learning programs including eLearning, ILT, VILT, micro-learning, and certifications; manage all aspects of the development cycle including analysis, design, implementation, review, and updates
  • Inject engaging, visual, hands-on activities into your learning programs; final candidates will be asked to provide examples of prior work and a writing sample
  • Assist with internal training initiatives as needed
  • Measure your learning programs for effectiveness
  • Drive projects to completion within agreed upon timeframes
  • Seek continuous improvement; willing to try new ideas to produce better content.
  • Build and maintain solid cross-functional relationships
  • Collaborate with members from various departments within the Company to ensure that training content is accurate, relevant, and effective for audience and business needs
  • Collaborate with the Marketing Department to coordinate training messages and efforts

Qualifications:

  • Proven success with blended learning development and delivery including instructor-led classroom, instructor-led online, and self-paced
  • Proven project and people management skills, including self-starter, organization, follow-through, and problem-solving
  • Adult learning and ADDIE expert
  • Enjoys working with a dynamic, tight-knit team to produce cutting-edge, high-quality training solutions
  • Comfortable working in virtual environments, using technology to collaborate and connect
  • Courage and confidence to challenge the status quo, expresses views openly
  • Stays up to date with training industry best practices and willing to try new ideas
  • Excellent organizational, analytical, interpersonal and written/oral communication skills.
  • Bachelor's degree from a four-year college or university is required
  • 8 years of experience designing training programs and delivery functions including all delivery modalities is required
  • Captivate (or equivalent authoring tool) experience is required
  • Instructional video experience is preferred
  • Voice-over-IP or telephony experience is highly preferred

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. 

RingCentral is headquartered in Belmont, California, and has offices around the world. 

RingCentral is an equal opportunity employer that is committed to workplace diversity.

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Where we are

We are located in the Denver Tech Center.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM
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What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with Nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Mothers and more, these employee-led ERG’s are a special part of our culture that we take pride in supporting and growing.
Hiring Practices that Promote Diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness Programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that promote working together and having fun!
Mental Health Benefits
Mental health is very important to us, that’s why we have partnered with Headspace, offer counseling options, and conduct frequent virtual yoga and meditation sessions, to support our employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Child Care Benefits
Supporting our working mothers, we’ve partnered with Milk Stork to deliver milk to their babies when traveling. We also send out gift boxes to all our new mothers and fathers!
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
RingCentral sponsors family oriented events ___.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
RingCentral offers employees professional development opportunities like Onsite training courses.
Diversity Program
Lunch and learns
Promote from within

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

RingCentral Careers In Centennial
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