This is a temporary position.

The Product Training Designer plays a key role in the govService Implementation Team by creating a robust remote training curriculum, a library of supporting on-demand training videos, and an internal, scalable, training management process to handle the increased training demand.

What You'll Do:

• Works with Implementation Team to gain visibility to client's training needs during project implementation.
• Designs, creates, and delivers a standardized implementation training program to include training plans, training milestones, and hands-on course curriculum (delivered remotely) to ensure client's success upon project closure.
• Ensures training processes result in efficient trainings for clients.
• Determines/organizes training schedule to ensure client trainings are completed in a timely and successful manner.
• Applies best practices and processes for handoff from implementation to customer service.
• Develop feedback loops through multiple mediums to ensure both internal and external client feedback is received, processed, and applied to continuously improve trainings.
• Identifies and troubleshoots training environment challenges and escalates as appropriate.

Who You Are:

• Bachelor's degree or equivalent work experience.
• Consulting experience is preferred.
• Proven success creating and implementing training curriculum across multiple mediums; video recording/editing required.
• At least two years of experience facilitating user training in a technical software environment, ideally for a web application.
• Passion for government transparency and support of our mission: "changing the way citizens interact with government."
• Proficient understanding of technology and the ability to learn innovative technologies quickly.
• Exceptional verbal and written communication skills, including appropriate phone and email etiquette.
• Clear sense of integrity, work ethic, and a sincere interest in building strong relationships based upon competency and trust.
• Strong organizational skills: the ability to manage multiple tasks and responsibilities.

*starting rate may vary by experience and/or location

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