Sales Operations Manager at RingCentral
Say hello to possibilities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Global Service and Support Team to make sure we stay ahead of the competition.
We’re currently looking for:
The Sales Operations Manager role will be responsible for Customer Data Operations for the company. We are looking for someone with extensive experience developing and leading data governance strategies and that will be a key business partner for the Executive Leadership, Sales, Marketing and Support organizations with a niche focus on the customer data fidelity, sourcing, reporting and management within the varying data environments in RingCentral (ie: Hadoop, SFDC, Anaplan, Marketo, etc.).
Establish and maintain positive relationships cross-departmentally, to understand strategic priorities and find opportunities in delivering trusted data as needed
Define the data management vision and to ensure data is accurate, reliable, accessible, and secure
Drive the roll out of an enterprise-wide data governance platform, focusing on improvement of data quality through modifications to organization behavior policies and standards, principles, governance metrics, processes, related tools and data architecture
Ensuring clear accountability for stewardship of customer, lead, contact, and opportunity data
Data prioritization and quality measures for control (orchestrated by data quality lead)
Support predictive and prescriptive data modeling in order to identify new business opportunities (ensuring the use of accurate data assets to support strategic growth in upsell and acquisitions)
Identify and implement processes to ensure critical data is understood. Ensure relevant information for data is documented and accessible.
Build document taxonomies and definitions to ensure unified data reporting and modeling
Lead Senior Management, and IT business and operations functions, to achieve objectives and resolve issues from Business and Functional areas’ data governance representatives
To succeed in this role you must have experience in:
3+ years of experience in Sales Strategy & Planning and Sales Operations in SaaS industry
Significant experience with quantitative and qualitative analysis, demand generation, modeling budgets, pipeline, forecast and ROI analysis
Ability to lead cross functional and executive strategy sessions
SFDC experience required, preferred additional experience with additional Marketing Technologies like LeanData, and Marketo
Experience working with offshore teams
Strong executive presence, communication, and problem-solving skills
Ideally BS/BA educated; MBA a plus, but not required
Proven capabilities of leadership, influencing others, including senior level executives, with limited direct control. Confident, credible, high integrity, authentic and dependable.
Demonstrated capabilities in collaborating with high level executives and leaders to align on solutions
Ability to tackle problems while being mindful of details
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
401K match and ESPP
Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
Paid parental leave and new parent gift boxes
Employee Assistance Program (EAP) with counseling sessions available 24/7
Rocket Lawyer services that provide legal advice, document creation and estate planning
Employee bonus referral program
RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces. RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are hired in Colorado, the compensation range for this position is between $101,000 and $159,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.