About SonderMind

The need for mental health support has never been more acute yet frustrations abound for individuals unable to access care. With our recent successful Series B round of funding (https://tcrn.ch/3bXyvQW), our rapidly growing team is more prepared than ever to redesign mental and behavioral health through improved access, utilization and outcomes. If you enjoy a challenge and being part of a mission with big aspirations, SonderMind may be the place for you!

About this Role

Sondermind is adding a Business Operations Coordinator to support our growing internal needs. This role will support Business Operations to design, implement, and manage a seamless employee experience enabled by technology and systems. The Business Operations Coordinator will enable and support each department’s users access to systems, office resources, and process technical support. In this role, you will proactively identify and recommend new enhancements and workflows with Business Operations to help drive outcomes needed to scale our business. As our ideal candidate, you enjoy learning the ins and outs of systems, optimizing those systems, and teaching technical and non technical people how to use those systems with high level of accuracy and attention to detail. 

Expected Outcomes 

• Within two weeks, support systems mapping project by gaining a foundational understanding of SonderMind business systems and current processes, workflows, and user access models; becoming a subject matter expert for designated systems and integrations. Support user access onboarding and offboarding for designated business systems and learn the teams and vendor interactions associated with IT and Facilities.
• Within one month, assume support responsibilities over designated business systems and define baseline support intake processes and turnaround times for those systems.
• Within 3 months, assist with logistics work around office-planning, system implementation, and scaling support projects for existing systems. Work closely with IT to better define responsibilities and collaboration efforts between Hardware/Software processes.
• Within 6 months, support continued scale with documentation and forward-thinking systems solutions and rapid-response solutions to downtime and breakages. Automate and reduce overhead time on processing requests for Biz Ops work by 25%.
• Within one year, in partnership with Business Operations leadership, IT and People Ops, build and support the infrastructure to support a 300+ person company distributed across multiple states

GOTTA HAVE:

•  IT/technology experience
• Interest and desire to learn and understand new business software
• Ability to translate between technical and non-technical team members
• Ability to lay out a process map and communicate it effectively to other stakeholders
• Learn and process new information quickly
• Ability to balance competing needs across departments and stakeholders to drive towards the best outcome 
• 1-3 years of relevant work experience

NICE TO HAVE: 

• Healthcare experience
• IT or business analytics experience
• Experience with Salesforce, Hubspot, Kustomer, Dialpad 

Our Employee Benefits Philosophy

As a leader in redesigning behavioral health we are walking the walk with our employee benefits package. We focus on meeting SonderMinders wherever they are and supporting them in all facets of their life with both mental and physical aspects in mind. Where most companies say "good enough" we ask ourselves "how can we do better." That includes:

• Therapy coverage benefits to enable our employees to get the care they need
• Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to Eight weeks of short-term disability leave
• Eight weeks of paid parental leave (if the parent also qualifies for STD, this benefit is in addition)
• A generous PTO policy and a company mandate of at MINIMUM three-weeks of PTO a year; flexible work-from-home policy
• A great downtown location accessible with a 100% company-covered EcoPass and stocked with unlimited drinks and snacks (with health and indulgent options for whatever craving hits you)
• A commitment to reward our team members for the long-term success and growth of SonderMind with stock option grants and bonus potential
• Competitive market salary, up-to 4% salary company match on 401K, professional development and advancement opportunities as we rapidly scale, and so much more.

Commitment to an Inclusive Workplace

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment.

Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check.