Systems Support Analyst

Our Company:

PopSockets LLC, based in Boulder, Colorado, designs, manufactures and sells innovative lifestyle products. Our flagship product, the PopSockets grip—a collapsible grip and stand that provides secure one-handed holding for any mobile device—was invented by philosophy professor David Barnett, with the first grip sold on PopSockets.com in 2014, and 165 millionth sold in 2019. PopSockets products embody the company's mission to create empowering, personal, and fun products.

In 2020, PopSockets was named the Best Company (of our size) to Work for in Colorado by ICC and ColoradoBiz Magazine, after being a runner up in 2019. We were also named on Built In Colorado’s list of Best Midsize Places to work in 2020.  We were Inc. 5000's second fastest growing company in the US for 2018, with a 71,424% percent of sales increase over the previous three years.

For more information on what it’s like to work at PopSockets, click here. Or check out our awesome careers video here!

The Role: PopSockets has an opening on our IT team for an IT Systems Support Analyst reporting to the Manager of IT Systems and Networks. This position will be expected to be hands-on at our Boulder Headquarters and will require the skills defined under the Requirements section. PopSockets is a high growth and dynamic business which requires the IT team to be able to scale through consistent repeatable processes. This role will work with the Manager of IT Systems and Networks to develop, document and assure those processes are followed. 

Responsibilities

• Perform day to day IT administration functions such as resolving open HelpDesk tickets in regards to desktop management, MAC and Windows client issues, printer support and Account Administration across multiple Saas applications
• Perform User Administration tasks such as password resets, account creation, file restores, and onboarding and offboarding tasks
• Will assist with building facility issues, security systems management, and phone system management
• Work with the Manager of IT Systems and Networks to set policies and rules in terms of User Permissions, Network Security, Firewall Rules, etc.

Requirements 

• A self-motivated, people person with a passion for IT
• 5 or more years of IT System Admin experience
• Extensive Desktop support experience with Windows 10 and macOS
• Windows Active Directory experience including AD group management, Group Policy, and file\folder share permissions
• Windows and macOS system imaging and user deployment
• Solid IT Networking skills, understanding of DHCP, DNS, Routing, etc
• Experience with Single Sign-on solutions for Windows and macOS, and cloud applications
• Google GSuite Administration
• Office 365 Administration
• Zoom Room Administration
• Mobile Device Management for Windows, macOS, and iOS

Bonus Skills

• Firewall Experience including policies, routing - (Fortinet Preferred)- SSL VPN configuration and deployment
• Cisco Meraki switching, AP, and networking
• SQL Server management and administration
• Exposure to Microsoft Dynamics NAV
• Application packaging
• Process automation using scripting or tools