Senior Salesforce Business Administrator
Hotel Engine is the world’s largest Lodging Performance Network, established to create a richer, more rewarding business travel experience by connecting a global network of businesses and lodging partners. Our innovative travel-tech company is on an incredible growth trajectory and will continue to build on our strong foundations by bringing our customer obsession, data-driven problem-solving, and bias for action into every decision we make.
In December of 2021, we closed our series B funding round with a $1.3 billion valuation, and that’s just the beginning. We expect 2022 to be our best year yet.
Working hard behind the scenes building and supporting our platform are exceptional people–from our large engineering and product teams to our fast-growing sales, supplier, and member support orgs, to our data, marketing, and operations teams.
We value our individuality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! We’re focused on finding the right people who are energized by our culture, with diverse experiences and backgrounds that will help us unlock our full potential. Complacency doesn’t live here. We’ve built a team of world-class people who really want to work with other world-class people. Click here to view our DNA, and if you like what you see, please, read on!
We are looking for a Senior Salesforce Business Administrator to join our Business Operations team. This is a key position on the team with the goal of helping us improve business processes and efficiency in Salesforce. The Salesforce Business Admin elicits, documents, and analyzes requirements around business challenges, and produces data-driven solutions. The admin will be heavily involved in the process of identifying, scoping, and building improvements to the platform, all with the desired outcome of maximizing platform effectiveness. You will play a key role in a rapidly scaling organization!
Here's what you will do:
- Managing bulk data loads and change requests
- Maintaining data hygiene and handling bulk data transformations in Salesforce
- Build and update reports and dashboards as needed
- Ensure proper training and understanding of reports and dashboards
- Deprecating unused dashboards and reports
- Collaborate with developers and admin team to build and test solutions, ensuring they meet the requisite business requirements
- Participate in key meetings with stakeholders including requirement sessions, system demos, user acceptance testing, and end user training
- Lead the process for improving key aspects of Salesforce platform
- Database maintenance
- Drive optimization within Salesforce by making data driven recommendations for improvements
What you should have:
- 3+ years of experience using Salesforce to develop client or business solutions
- Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls
- Proven ability leveraging analytical and problem-solving skills in a fast-paced environment
- Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
- Strong presentation, communication (written and verbal) skills, and interpersonal skills
- Ability to juggle and prioritize multiple tasks within a collaborative team environment
- Demonstrates flexibility and willingness to do what it takes to get the job done
- Drive and desire to learn and grow both technical and functional skill sets
- Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
- Experience working with project management tools
- Experience soliciting, gathering, and analyzing user input and requirements
- Experience collaborating with business stakeholders
Bonus Points:
- Experience with Dataloader, Workbench, or other Bulk Data tools
- Experience leveraging and configuring AppExchange products to develop a solution
- Experience documenting user stories and creating to-be process flow diagrams
- Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)
- Salesforce Admin Certification
Cash Compensation:
- The total cash compensation range for this role starts at $85,000/year with an annual bonus target of up to 15%. Overall Total Earning potential include the base salary, bonus and stock options.
Remote Opportunities:
- This role is eligible for remote work. Please speak with your recruiter to learn more about the states we already operate in
Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.
As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:
- Competitive base salaries
- Annual performance bonuses
- Stock options for all associates + performance-based stock options
- Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
- 401(k) plan with a match program
- Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
- Paid parental leave and family medical leave
- Hotel discounts through our exclusive platform
- The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.