Platform Specialist - DV360
Adswerve's Platform Specialists must have proven expertise to provide advanced support to clients that are using products supported by Adswerve Partner Technologies and other Adswerve services. Platform Specialists must have a proactive mindset to stay current with product features and to proactively promote/speak to advanced features to clients when appropriate. Platform Specialists also serve as points of escalation internally and work closely with Managers to provide coaching and mentoring to Support Analysts to further their platform expertise.
RESPONSIBILITIES
- Serve as an expert for Display and Video 360 and stay current with product knowledge and system issues.
- Maintain relevant GMP certifications.
- Prioritize requests from Adswerve clients and provide timely solutions while considering the objectives of the client while meeting or exceeding utilization goals.
- Assist with onboarding new employees by sharing product and industry knowledge as a Buddy/Mentor.
- Consult with Platform Technical Lead and assist with escalated issues as required
- Participate in authoring documentation for prepared responses, Knowledgebase articles, and other training materials.
- Contribute to improving internal team processes and developing resources
- Utilize expertise to collaborate on internal and cross-department projects
- Contribute to team success by adhering to department policies and workflows
POSITION REQUIREMENTS
- 1+ years of experience and demonstrated mastery of Display and Video 360
- Ability to build and maintain strong client relationships.
- Skillful in expressing empathy with clients to understand their issues or questions.
- Strong analytical and problem-solving skills.
- Mature decision-making capabilities.
- A motivated self-starter with a positive attitude and enthusiasm for our mission.
- Excellent personal and professional references.
PREFERRED QUALIFICATIONS
- 2-3 years of working in customer support or other client-facing capacities preferred.
- Minimum bachelor's degree or equivalent experience
- Digital marketing/agency experience or ad tech experience preferred.
This position pays a base salary of $62,000 to $82,000 per year. Wage differential is based on seniority, merit, geographic location, education, training and experience.
As a leading Google Marketing and Cloud partner, Adswerve is a team of media and analytics veterans who believe smart marketing is built on data discovery. Formerly two separate entities, Adswerve acquired Analytics Pros in August of 2018 and is now able to provide unparalleled expertise across the entire Google Marketing and Cloud Platforms. With offices in Denver and Seattle, and remote team members across the country, Adswerve helps thousands of digital marketers, data analysts and agencies make stronger connections with their customers through successful data-driven strategies.
We have a vibrant, team-oriented company culture where employees are respected for their experience, contributions and collaboration. Adswerve is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills and unique perspectives. Our top-tier partnership with Google provides accelerated growth opportunities and a positive, rewarding environment for employees. We offer a fun workplace and promote a healthy work-life balance. Full-time employees are eligible for excellent benefits including:
- Medical, dental and vision paid at 100% for employees
- Paid time off including vacation, sick leave & company holidays
- Paid volunteer time
- Flexible working hours
- Summer Fridays
- "Work From Home Light" days between Christmas and New Year's Day
- 401(k) Plan with company match
- Employer Paid Parental Leave
- Health-care Spending Accounts
- Dependent-care Spending Accounts
- Employer Paid Basic Life Insurance
- Voluntary Life Insurance (Employee/Spouse/Child)
- Employer Paid Short & Long Term Disability
- Employee Assistance Program (EAP)
- Continuing Education Reimbursement
- Employee Referral Bonus Program
- Monthly Remote Work Stipend (subject to change based on office re-opening)
Adswerve is an Equal Opportunity and E-Verify Employer. All qualified applicants will receive consideration without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, physical or mental disability, medical condition, gender identity, gender expression, results of genetic testing, service in the military, or on any other basis that would be in violation of any applicable federal, state, or local law. Adswerve will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.
Recruitment Agencies: We are not utilizing external 3rd party recruitment agencies for this search. Should those needs change, we will seek your assistance directly.
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