SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.
How you'll make an impact
You will be responsible for all patient collection starting with ensuring client credit card charges are successful, to outreaching clients with outstanding balances. Patient Collection Specialists give SonderMind leaders extreme comfort that money is being collected, providers are being paid, clients are being charged and refunded in a timely and ever-improving manner. As part of the Revenue Operations team, you will be improving the patient collections process and aim to deliver company collection goals, and deliver an ever-improving customer service experience for Providers & Clients.
Success looks like
Within 1-2 weeks, be able to understand the full patient collection cycle including learning processes, adapting tools, and become familiarized with the collection workflow
Within 4 weeks, be able to communicate directly with clients in regard to outstanding balances, and verify balances owed are accurate; dive into rescheduling failed patient charges, upload clients to an outside collection vendor.
Within 2 months, be able to see positive accounts receivable collection improvements through patient collection efforts and be able to identify and suggest improvements in revenue workflow efficiency with the company goal to increase collections rates greater than 95%
What you'll do

• Schedule failed patient Credit Card charges
• Call and email patients with high outstanding balances to recoup payment
• Report patients to a third-party collection agency
• Oversee the patient collection process from the generation of a balance due to the collection of payment
• Innovate the patient collection process

What you'll bring with you
Key Competencies

• Strategic thinking/visioning - Able to see and communicate the big picture in an inspiring way. Determines opportunities and threats through a comprehensive analysis of current and future trends.
• Attention to detail - Does not let important details slip through the cracks or derail a project.
• Aggressiveness - Moves quickly and takes a forceful stand without being overly abrasive.

Required Experience

• Knowledge of insurance plans and contractual arrangements affecting payments
• 1+ years of direct customer service in the healthcare industry or related field
• Demonstrated accounts receivable experience in patient collections
• Comfort and interest in working in a fast-paced, ever evolving environment

Preferred Experience

• Demonstrated success in revenue-cycle innovation
• Experience in a start-up environment
• Self-motivated and driven
• Expert Excel skills

What we value

• Transparency: We say what we mean and mean what we say
• Bucketworthiness: We can be relied upon to not let our bucket leak
• Ownership: We take initiative to act before being asked
• Courage: We move fast, take calculated risks and (sometimes) fail
• Empathy: We treat others with respect and assume their best intentions
• Passion: We loosely hold strong opinions, debate and then commit forcefully

Our Benefits
This role is a full-time, non-exempt position. The anticipated pay for this role begins at $18.00/h
This role can sit in the following locations: Denver, CO; RDU (Raleigh-Durham), NC; Nashville, TN; Boston, MA; Pittsburgh, PA; Chicago, IL; Austin, TX; Seattle, WA; Madison, WI
As a leader in redesigning behavioral health we are walking the walk with our employee benefits package. We focus on meeting SonderMinders wherever they are and supporting them in all facets of their life with both mental and physical aspects in mind.
Our benefits include:

• Therapy coverage benefits to enable our employees to get the care they need
• Medical, Dental, and Vision coverage with plans to meet your needs including HSA and FSA options.
• Generous PTO starting at 18 days accrued for your first year.
• Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to Eight weeks of short-term disability leave
• Eight weeks of paid parental leave (if the parent also qualifies for STD, this benefit is in addition )
• Competitive market salary, up-to 4% salary company match on 401K, professional development and advancement opportunities as we rapidly scale, and so much more.

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.