Customer Experience Specialist - Banking
At Xero we're on the hunt for bright, passionate and motivated people with a love of innovation and sense of fun to join us in our Denver office as Customer Experience Specialist.
What is Customer Experience?
Made up of global teams of Xero product experts based in US, AU, NZ and the UK our internationally award winning Customer Experience (CX) team work together to delight our customers by providing outstanding software support to users by email and phone.
Our Banking team is made up of customer experience specialists with great systems knowledge who take on the challenge of helping our small business customers and Partner Accounting Firms get the best results from Xero.
What you'd do:
As a "Customer Experience Specialist - Banking" you will help customers activate their bank feeds. A direct bank feed allows our customers to automatically feed their transactions into Xero from their bank's online banking site. Connecting real time financial data into the Xero platform makes staying on top of small business finances that much easier for our customers. The role includes answering customer queries and proactively solving problems by e-mail and phone as well communicating and tracking technical issues with the third party.
Our people:
Our people are Xero Guru's with a great understanding of small businesses and brilliant customer service skills. Each CX specialist brings their own personality and experiences to the role, we celebrate diversity and encourage our people to be themselves and add their own flavour to what we call "Xero Voice", aka the way we engage with our customers. What we do all have in common though is our genuine approach to customer care, problem solving skills and in depth product knowledge (don't worry we're keen to teach you the product knowledge part!)
What you need to know about this role:
This is a non-exempt full time role. You must also be able to start on February 26, 2018.
What we're looking for:
We don't expect people joining our bank feeds team to know it all, as long as you're committed to doing your best everyday we're pretty keen to teach you what you need to know. However, you will need:
Why you should become a Xero:
Great training & development and career progression opportunities within one of the world's most innovative growth companies. We have an awesome culture that not only offers great work opportunities, brilliant colleagues but also all the awesome extras like ping pong tournaments and free coffee, fruit/snacks, soft drinks and once a week breakfast and lunch. Most importantly we value our people and encourage you to challenge yourself to be the best you can be.
It's time to introduce yourself
Now that we've caught your attention, it's time to catch ours. Please apply using the link below - make sure you include your resume and cover letter.
Xero is an equal opportunity employer.