Technical Writer at Reserve Trust

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About the Team:
Reserve Trust is the first fintech trust company with a Federal Reserve master account. We provide B2B payments services that financial institutions and fintech’s have previously only been able to obtain from correspondent and sponsor banks. Unconstrained by legacy banking systems, the company is actively building new services, APIs, and payment rails to support embedded and real time payments for any fintech service or software platform. Headquartered in Greenwood Village, CO, we are backed by top investors, including QED, Temerity Capital Partners, Wasabi Ventures, Financial Venture Studio & Fenway Summer.
 
Our Company Values:
Trust, Curiosity, Drive and Collaboration

Our Company Culture:
As a member of the Reserve Trust team, you are expected to contribute your talents and energies to conducting our business and improving the culture and quality of Reserve Trust. We value teamwork and collaboration within your department and cross functionally. We encourage knowledge sharing and challenging the norm. We value each other thru active appreciation and recognition.  Bring your best practices to the table to help us build a world class, leading payments platform that continuously pushes the envelope in customer service. We want you to be the best version of yourself with us!
 
How You Fit In:
As part of the Risk Team of Reserve Trust you’ll play a critical role in the development and operation of our risk program. To be successful in this role, you must be able to translate key risk concepts, business processes, and regulatory guidance into program documents. You should be comfortable thinking outside the box and creating bespoke solutions that work for our unique company at its current maturity. You have no problem juggling numerous priorities at once, navigating complex situations, and executing key deliverables amid a constantly evolving environment. You are comfortable operating independently with minimal supervision while balancing projects for multiple stakeholders, including leadership across the organization.
 
This role reports to the Director of Enterprise Risk and will partner and collaborate with key stakeholders, ensuring the development of robust program documentation for a rapidly developing function.
 
What You’ll Do:
· Support the Enterprise Risk function in oversight of policy and procedure governance.
· Draft, revise and maintain policies, standards, procedures and other documentation in support of all risk functions at Reserve Trust.
· Lead functional areas through policy, standard, procedure and other document development and revision efforts and where necessary, coordinate process to attain content.
· Gather, analyze and incorporate requirements for documentation by working with functional areas and subject matter experts to obtain in-depth understanding of applications, systems, products and processes and ensure information is accurately documented.
· Drive the planning, tracking and preparing of new and revised policies, standards, procedures and other documentation, including coordination of stakeholder, owner, management, committee, and Board review and approval where necessary.
Create workflows identifying risks and controls within each documented process for procedures identified internally as critical or high-risk.
Translate complex concepts into plain, easy to understand language.
Maintain and update templates, tools, and systems pertaining to policy and procedure administration and maintenance.
Gather and keep current documentation metadata for inclusion in system of record.
Follow established guidelines for organization and design of work
Follow all Reserve Trust policies and procedures.
Perform all job responsibilities on a timely basis and to a high standard of excellence.
Perform duties specific to the position and other functions as assigned.
 
Qualifications:
Preferred minimum of 5+ years’ experience as a technical writer or equivalent, preferable for a financial services company or other highly regulated industry
Preferred Education: Bachelor’s Degree from an accredited university with a degree in English, Writing, or Communications
Experience in a startup environment, working at a FinTech, or working with a FinTech preferred
Experience creating program documents for rapidly growing company preferred
Demonstrated ability to prioritize tasks and meet defined deadlines
Superior written and oral communication and grammar skills
Proficiency in Microsoft Word, Excel, Visio, Lucidchart, Asana or similar tools
 
Key Competencies:
Detail Oriented
Efficient
Quality Focused
Collaborative
Individual Contributor
Drives Results
 
What Reserve Trust Offers:
· Competitive Salaries
· Stock Options
· 401(k) with company contribution
· Excellent No-Cost and Low-Cost Medical, Dental and Vision plans for employees and dependents
· Short-Term Disability, Long-Term Disability and Life Insurance
· FSA and HSA Plans
· Flexible PTO
· Home office stipend
 
We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $80,000 – 100,000. Reserve Trust intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience and location.
 
The Reserve Trust Company does not discriminate on the basis of age, race, religion, national origin, disability, gender, or any other protected status.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • MaterialUILibraries
    • GinFrameworks
    • TerraformFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • ElasticSearchDatabases
    • KafkaDatabases
    • RedshiftDatabases
    • FPS GoldAnalytics
    • FormstackDesign
    • AsanaManagement
    • Microsoft ProjectManagement
    • JumpcloudManagement
    • SlackManagement
    • ZoomManagement
    • ZoomManagement
    • WebflowManagement
    • WebflowCMS
    • SalesforceCRM
    • MailChimpEmail

Location

Our company is tucked away in the heart of Denver Tech Center. Within walking distance to RTD Lightrail, restaurants, and on-site gym.

An Insider's view of Reserve Trust

How do you collaborate with other teams in the company?

As part of the Compliance Testing team, part of my responsibilities include working with other departments regularly, which include communicating, completing outstanding tasks, or planning any upcoming tests. We ensure to always stay in communication with other departments so that they know who we are and what our responsibility is.

Liz

Business Risk & Control Testing Specialist

How has your career grown since starting at the company?

Reserve Trust is on a rapid-growth track, which means opportunities for vertical and horizontal advancements within the company are abundant. I feel that my contributions to Reserve Trust have been reciprocated to me through their excellent benefits and comp package, recognition, and growth through the Product Management career path.

Derek

Associate Product Manager

How do you empower your team to be more creative?

Our teams are built around high-performing individuals with a clear sense of purpose, autonomy to make decisions and the opportunity to learn new things. With end-to-end ownership of customer solutions, they are encouraged to take risks and provide alternative solutions to traditional problems.

Jason

Sr. Director of Engineering

What are Reserve Trust Perks + Benefits

Reserve Trust Benefits Overview

• Competitive Salaries
• Stock Options
• 401(k)
• Health, dental, vision and life insurance
• Flexible PTO
• Home office stipend

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Reserve Trust employees operate completely remote with the option to work in the office for local employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Parking
Free parking at our local office location.
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks
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