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Technical Writer / Documentation Compliance Administrator

| Greater Denver Area

Technical Writer / Documentation Compliance Administrator


Job Type:
Full-Tme
Location:
Denver, CO
Department:
 SRE NOC

The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark!

We're not a phone company; we're a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.

RingCentral's Infrastructure Operations team is responsible for monitoring, maintaining and upgrading the backend infrastructure on which we deliver our cloud-based unified communications services to customers all over the world. RingCentral Cloud Operations is engineered for 99.999% uptime with domestic and international geo-redundant data centers. As a RingCentral Systems Engineer, you will be responsible for designing, deploying, maintaining and supporting the x86 virtualization environment including the underlying servers and storage systems at RingCentral.

RingCentral is a leading Unified Communications as a Service (UCaaS) provider, offering an innovating suite of telephony, contact center, video conferencing, and collaboration products for enterprise, mid-size companies, and small businesses.

 Job Description:

The Technical Writer / Documentation Compliance Administrator contributes to the strategic objectives of the Operation Division by managing internal process documentation and filing external reports to government regulators.

This is a Denver, CO based technical position focusing on supporting internal business processes of RingCentral's Network Operations Center (NOC).


Responsibilities:

  • Write easy-to-read and easy-to-find use case-based documentation
  • Write about technical concepts and Site Reliability Engineering business processes
  • Create project plans, maintain schedules for specific projects, and communicate documentation status to documentation manager or lead
  • Develop tutorials to improve SRE workflows
  • Work with the SRE team to deliver meaningful reports to FCC, ofcom, NORS, etc
  • Contribute articles to our How-To Library
  • Write knowledge base articles to support internal customers from other teams
  • Contribute to documentation SRE team processes
  • Edit documentation for completeness, style, and accuracy to ensure it reflects RingCentral's commitment to quality
  • Lead RingCentral's change management process


Qualifications:

  • 2 - 3 years of experience as a business processes technical writer.
  • BA/MA/BS/MS (engineering, humanities, social sciences)
  • Excellent analytical and written communication skills
  • Ability to quickly learn technical information
  • Ability to meet deadlines and help others meet them
  • Ability to multitask, prioritize, and develop schedules
  • Ability to quickly learn technical information
  • Help develop and fine-tune documentation processes
  • Understand the company requirements and incorporates them into the documentation
  • Excellent in MS Word, Excel, PowerPoint


Desired Skills:

  • Understand main ideas of ITIL and 24x7 IT production support
  • Experience with JIRA and Confluence
  • Able to stay focused on priorities even as conflicting requests for work flow in
  • Excellent editing skills
  • Strong critical thinking skills and a passion for asking questions.


About RingCentral

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif. 


RingCentral is an EEO/AA employer.

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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
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    • SalesforceCRM

Location

We are located in the Denver Tech Center.

What are RingCentral Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
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