Senior Technical Writer

| Greater Boulder Area

At Duda (www.duda.co) we are driven by our desire to empower our customers with the most innovative and efficient tools for creating, managing and cultivating the online presence of their SMB customers. We serve many types of customers, from freelance web professionals and digital marketing agencies, to SaaS platforms, all the way up to the largest hosting companies and online publishers in the world. 

We are looking for a Senior Technical Writer who will be responsible for developing and managing Duda’s product documentation and support content. Our ideal candidate has experience working with agile software development teams and has managed online documentation and knowledge bases in the past. If you are also someone who thrives in a dynamic, customer-centric organization and have successfully worked with team members across departments to ensure quality and consistency of content, then we would love to hear from you!

Responsibilities

  • Work closely with development, customer support, and product management to develop high-quality documentation
  • Draft, edit, and publish content across multiple support portals and languages
  • Maintain content for and manage multiple projects simultaneously, learn the products, and work as an integral part of the product team
  • Manage the translation process for all documentation and help content
  • Perform analysis of support portals and use data to meet team and company KPIs
  • Work with marketing to create and enforce writing style guide
  • Other duties as assigned

Qualifications

  • 5+ years of content development experience, preferably with a SaaS company, producing software documentation and help content
  • Familiarity with agile software development life cycles and the ability to interact with all levels within a development organization
  • Ability to communicate complex technical topics to users at all levels
  • Ability to quickly learn, demonstrate and reapply learning
  • Familiarity with Zendesk and MacCap Flare preferred
  • Functional knowledge or experience in web design preferred; knowledge of CSS/HTML a plus
  • Bachelor’s degree in a related field or equivalent experience required

More About Duda

The Education team is based out of the Colorado office (in addition to the offices we have in California, Israel and the UK). We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays. A brief summary of Duda’s accomplishments in 2018 can be found here: https://2018dudareview.duda.co.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • DomoAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe CCDesign
    • After EffectsDesign
    • StorybookDesign
    • AsanaManagement
    • BasecampManagement
    • JIRAManagement
    • TrelloManagement
    • DrupalCMS
    • WordpressCMS
    • DudaCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail
    • SendGridEmail
    • HubSpotEmail
    • AdwordsLead Gen
    • FacebookLead Gen
    • LinkedinLead Gen

Location

Duda is located in historic downtown Louisville. Our brand new office is within walking distance to many local coffee shops, restaurants, and bars.

An Insider's view of Duda, Inc.

What’s the vibe like in the office?

The vibe here is comfortable, hard-working, collaborative, friendly, fun, and we have a space that's flexible and awesome to work in. We have Sonos running with music selected by various "in-house DJ's", a quiet room with a massage chair, conference rooms for meetings, cruiser bikes, and a community table where people like to eat lunch together.

Aaron

Partner Team: Enterprise Account Executive

How do you collaborate with other teams in the company?

One way my team collaborates with other teams at Duda is by hosting monthly workshops where we highlight expert areas from around the company. It’s a great way to provide our clients with a deeper look into what we are building here at Duda. As a company, we’re all open to any ideas that drive us forward and that’s clear by the way we communicate.

Erin

Strategic Account Manager

How does the company support your career growth?

I've been able to grow my expertise in technical SAAS enterprise sales and have had leadership opportunities like representing Duda as an invited sponsor at the Google Growth Summit for 2019. I'm excited for what's next with Duda.

Tanner

Partner Sales Account Executive

How do your team's ideas influence the company's direction?

Duda really values the opinions of our users, and our Account Management team proves to be of huge value in understanding and communicating those needs. Our opinions are sought out for projects large and small, giving us not only insight on new things coming but the ability to help guide our company vision keeping our customers at the forefront.

Liz

Director of Strategic Account Management

What are Duda, Inc. Perks + Benefits

Duda, Inc. Benefits Overview

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays.

Culture
Volunteer in local community
Eat lunch together
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home on Fridays as well as Work remotely on occasion as needed.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Duda provides RTD passes to our employees
Company Outings
Acme Co. hosts company outings Monthly.
Free Daily Meals
Lunch is provided 3 days a week
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per month.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Fido is welcome
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within

Additional Perks + Benefits

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays.

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