Senior Content Manager, Strategic Events at Zoom Video Communications

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About the Team
Zoom is looking for a content expert for our global flagship event, Zoomtopia. You will help our marketing and product teams create a clear and cohesive narrative across the vertical keynotes and breakout sessions. Most importantly, you will project manage the entire global content strategy.
You are organizationally obsessed and have an acute attention to detail. Nothing gets past you and you aren't afraid to speak up when you see that something can be improved or done more effectively. You have experience managing presenters and experts for large conferences or trade shows, managing complex projects with multiple partners, and distributing content through a variety of channels. You will report to the Creative Manager, Strategic Events.
About the Role
  • Facilitate the discussion and decisions around content that strategically align to business goals and thought leadership in key markets and regions.
  • Ensure the vision is carried across throughout each session and visually across every presentation. Provide guidance to session leads to ensure key topics, products, and solutions are covered according to defined goals.
  • Work with the Marketing & Communications Manager to create an annual content distribution plan for pre and post event promotions and communications: blogs, white papers, campaigns, etc.
  • Support the creation and cross-departmental distribution of digital materials. Work with the communications, pr, and brand teams to complete blog posts, speaker briefs, press releases and more.
  • Recommend best practices and recognize opportunities to reuse, repackage and optimize content to maximize return on our event content investment. Re-purpose global event content throughout the year.
  • Partner with the team to ensure essential messaging is aligned throughout global event programming; focus on audience, content experience, and desired outcome.
  • Create and execute reports that share findings throughout content development and post-event cycles, parsing out insights from the data.
  • Partner with the communications and content teams. Attend team meetings and town halls. You have a pulse on what content and global campaigns are running to keep messaging close to the Zoomtopia team throughout the year.
  • Work with Head of Product Marketing and PMM's to ensure topics and messaging throughout are aligned with corporate strategy.
  • Put together a process for finding internal and external speakers.
  • Create the global session agenda, run of show, ensure diverse speaker representation, and session prioritization.
  • Build CFP voting system and manage CMS.
  • Oversee the creation of all speaker decks and upload management within Cvent.
  • Oversee and manage agencies including development, project management of global programming, run of show and content agenda process.

About You
  • 8+ years of experience leading cohesive content and messaging strategies for sessions, keynotes, marketing programs or corporate messaging for physical and virtual conferences or trade shows.
  • Project management experience including the ability to set and drive requirements across multiple teams is required.
  • Content management system experience and G Suite knowledge required.
  • Skilled at being able to manage multiple workflows simultaneously and prioritize responsibilities, can easily follow up and manage competing priorities all under tight deadlines.
  • Ability to see the big picture instead of just the task in front of you, you are intellectually curious, ask questions, think strategically, and react with reason.
  • Experience with virtual events.
  • Bachelor's degree.

Question: Take a look at and watch some of our content from Zoomtopia 2021. Let us know what you think. What would you improve? What would you keep the same and what would you expand upon?
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom's values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
Explore Zoom:
  • Hear from our leadership team
  • Browse Awards and Employee Reviews on Comparably
  • Visit our Blog
  • Zoom with us!
  • Find us on social at the links below and on Instagram
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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
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    • AWSDatabases
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail


We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!
The United We Tech Series: The Zoom Episode

An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.


Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!


Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.


Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.


SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.


Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Employee Resource Groups include Veterans and [email protected] with more on the way!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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