Principal Tech Writer at Reserve Trust

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About the Team:
Reserve Trust is the first fintech trust company with a Federal Reserve master account. We provide B2B payments services that financial institutions and fintech’s have previously only been able to obtain from correspondent and sponsor banks. Unconstrained by legacy banking systems, the company is actively building new services, APIs, and payment rails to support embedded and real time payments for any fintech service or software platform. Headquartered in Colorado, the company is backed by some of the world’s best financial technology investors including QED and Fintech Collective.

Our Company Values:
Trust, Curiosity, Drive and Collaboration

Our Company Culture:
As a member of the Reserve Trust team, you are expected to contribute your talents and energies to conducting our business and improving the culture and quality of Reserve Trust. We value teamwork and collaboration within your department and cross functionally. We encourage knowledge sharing and challenging the norm. We value each other thru active appreciation and recognition. Bring your best practices to the table to help us build a world class, leading payments platform that continuously pushes the envelope in customer service. We want you to be the best version of yourself with us!

How You Fit In:
The Principal Tech Writer – Developer Portal is responsible for ensuring that the Reserve Trust Developer Portal documentation is clear, correct, comprehensive, and easy to use. We are looking for a great writer with strong technical proficiencies to help our users succeed with our rapidly evolving B2B payments platform. 

This role reports to the Director of Engineering and will partner and collaborate with Product, Compliance and Operations Departments ensuring the successful build and operation of our new platform to scale. 

This role is fully remote, and you can work from anywhere in the US.

What You’ll Do:
· Write and organize API documentation and provide content guidance for developer products. 
· Stand up and configure a developer portal with input and assistance from engineering. 
· Work with product management and engineering to scope documentation requirements. 
· Assist with technical documentation for external and internal audiences, such as user guides, release notes, and more.
· Establish documentation processes, set schedules, and determine framework for cross-functional team engagement. 
· Establish, with input and assistance from engineering, a set of documentation tools that can serve the speed, quality, and flexibility needs of the organization. 
· Work with engineering in an Agile framework to create, review, and publish content in alignment with product release cadences. 
· Help review and triage incoming suggestions, corrections, and other content from the developer community. 
· Help create and review product UI text, such as field labels and error messages. 
· Collaborate and lead documentation improvement projects across the Product Development team. 
· Participate in the hiring process and mentoring of new tech writers. 
· Establish and maintain style guides for all relevant documentation. 

 
Qualifications:
· 5+ years of relevant experience.
· Experience working with technical products and teams. 
· Experience planning, researching, writing, and editing software documentation. 
· Passionate about open-source methods and shipping high-quality documentation 
· Experience using static site generators and managing docs as code.
· Collaborative team spirit with great communication skills.
· Able to share our values, and work in accordance with those values. 
 
Key Competencies: 
· Communicates effectively.
· Collaborative.
· Cultivates innovation.
· Tech savvy.
· Business insight.

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $100,000-$125,000. Reserve Trust intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience and location.

The Reserve Trust Company does not discriminate on the basis of age, race, religion, national origin, disability, gender, or any other protected status.

The Reserve Trust Company is not open to third party solicitation or resumes for our posted positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • MaterialUILibraries
    • GinFrameworks
    • TerraformFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • ElasticSearchDatabases
    • KafkaDatabases
    • RedshiftDatabases
    • FPS GoldAnalytics
    • FormstackDesign
    • AsanaManagement
    • Microsoft ProjectManagement
    • JumpcloudManagement
    • SlackManagement
    • ZoomManagement
    • ZoomManagement
    • WebflowManagement
    • WebflowCMS
    • SalesforceCRM
    • MailChimpEmail

Location

Our company is tucked away in the heart of Denver Tech Center. Within walking distance to RTD Lightrail, restaurants, and on-site gym.

An Insider's view of Reserve Trust

How do you collaborate with other teams in the company?

As part of the Compliance Testing team, part of my responsibilities include working with other departments regularly, which include communicating, completing outstanding tasks, or planning any upcoming tests. We ensure to always stay in communication with other departments so that they know who we are and what our responsibility is.

Liz

Business Risk & Control Testing Specialist

How has your career grown since starting at the company?

Reserve Trust is on a rapid-growth track, which means opportunities for vertical and horizontal advancements within the company are abundant. I feel that my contributions to Reserve Trust have been reciprocated to me through their excellent benefits and comp package, recognition, and growth through the Product Management career path.

Derek

Associate Product Manager

How do you empower your team to be more creative?

Our teams are built around high-performing individuals with a clear sense of purpose, autonomy to make decisions and the opportunity to learn new things. With end-to-end ownership of customer solutions, they are encouraged to take risks and provide alternative solutions to traditional problems.

Jason

Sr. Director of Engineering

What are Reserve Trust Perks + Benefits

Reserve Trust Benefits Overview

• Competitive Salaries
• Stock Options
• 401(k)
• Health, dental, vision and life insurance
• Flexible PTO
• Home office stipend

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Reserve Trust employees operate completely remote with the option to work in the office for local employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Parking
Free parking at our local office location.
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks
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