Online Community Manager

| Remote
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Founded in 2015, Automox is on a mission to automate and reduce the pain that comes with securing and managing endpoints within the modern enterprise. With an increasing number of operating systems, servers, hardware and applications that need to be maintained updated, configured, and patched on a regular basis, IT ops teams are feeling fatigued and vulnerable. Automox is building a company and team to tackle this problem.

At Automox we value an entrepreneurial mindset. With our customers always top of mind, teams are empowered to make decisions quickly and consistently be adding small incremental value. Is it going to be perfect every time? Probably not. But with the freedom to try and fail we believe greatness will happen sooner than if we waited for perfection.

As the world is changing so are we. Automox has moved to a fully distributed company and is open to hiring a talented and diverse workforce across the US. We are up to something extraordinary and are seeking curious problem solvers, revolutionaries, and challengers to the status quo to join our team. If you are tired of traditional corporate work environments that put processes over people, or simply looking to ply your craft in a way that impacts both company and customers in a material way - then Automox might be the right place for you.

OVERVIEW

Are you empathy-oriented, customer obsessed and have a desire to work in a mission driven company that is disrupting the security industry and growing rapidly? 

We want to hear from you! Automox is seeking a full time Community Manager with a technical background to run the daily operations of our online community: community.automox.com

You’ll be responsible for evangelizing and growing the online community, tracking and reporting on metrics, and launching new community initiatives.  Collaboration is key in this role, as you’ll be working closely with all areas of the company, from marketing to support & customer success to engineering.  You’ll be filling a vital communications role to help customers get the most out of Automox whether they’re using it for the first time or are an experienced power user.  You’re comfortable with technical topics and can hold your own in a debate about the relative merits of Mac vs PC vs Linux.  You like to learn new things and are willing to become a subject matter expert on the Automox product.  Most important of all, you enjoy participating in online discussions, sharing knowledge & memes and having fun!

In your application, please provide links to long form content that you’ve written, online communities you’ve managed and any public speaking event recordings.

THE FUN STUFF

  • Be a passionate advocate for customers
  • Own the Automox community day-to-day operations
  • Evangelize the community internally and externally
  • Provide customer feedback and feature requests to the product team
  • Create community content such as interviews, blog posts and feature previewsTrain customers and employees in using the community
  • Participate in Automox webinars and other events
  • Represent Automox on 3rd party online communities such as Spiceworks and RedditWork for an experienced senior community manager who can provide mentorship and help you grow your skills

WHAT YOU BRING TO THE TABLE

  • 3+ years of community management experience, particularly in a B2B environment
  • Familiarity with the Discourse community platform a plus
  • Excellent writing and copy editing skills
  • IT, support, or other technical background preferred
  • Must thrive operating in a fast-paced, entrepreneurial environment
  • A collaborative and team-oriented attitude that allows you to work effectively with product management, engineering, sales/marketing, and other product team members globally
  • Security experience a plus but not required

WHY AUTOMOX 

We are on a mission to enable every IT Admin to automate the fundamental tasks that keep their corporation secure. This mission can only be accomplished with a culture embodies entrepreneurialism, accountability and providing our employees with the clear direction and freedom to do their best work. We don’t measure excellence based on how but on the what. Each employee has a value and contribution to the success of Automox. We look forward to working with you and seeing the success you will bring on our journey. 

LOCATION

Remote: Home office in the US 

This is an entrepreneurial opportunity to own and put your name on something truly special. Don’t let the opportunity pass you by. 

***Due to the stage we're in as a business we're not able to sponsor or transfer work visa at this time***

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • Backbone.jsFrameworks
    • LaravelFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • InDesignDesign
    • JIRAManagement
    • TrelloManagement

Location

We are located in Boulder right off of Pearl Street and across the street from the bus station.

An Insider's view of Automox

How does your team reward individual success?

Individual success is rewarded through a variety of methods at Automox to allow for recognition tailored to an individuals preference. My team likes to use a kudo's slack channel, recognition in a 1:1, handwritten appreciation notes as well as quantifying the impact in an all-hands company meeting.

Kelly Lanter

Senior Account Manager

What kinds of technical challenges do you and your team face?

Automox is trusted by 1000’s of companies around the world to keep them secure. We must remain highly available while managing complex data at scale. Our customers rely on us to keep their systems patched and provide the visibility necessary to make critical decisions. Raising the world's security confidence isn't trivial, but it is our passion.

Tom Distler

Senior Software Engineer

What makes someone successful on your team?

Automox focus on team communication, and goals and results. We have high performing team and good team harmony. Each one contributes and supports each others . If you have ideas and want to make differences, you will get full support from the leadership and team members. We also have a lot fun activities which help to build a solid team.

Bo Wang

Senior Software Development Engineer in Test

How do you make yourself accessible to the rest of the team?

Leading by empathy is the key to making myself accessible to the team. I take the time to establish mutual trust, respect relationships and never turn down opportunities to engage with team members - whether it's scheduled meetings like 1:1s, skip levels or impromptu coffee walks. Keeping a curious, open mind and listening intently go a long way!

Havish Vinnakota

VP of Engineering

What projects are you most excited about?

We've got an ambitious list of customer improvements on the horizon, one being a full rewrite of our app in Vue.js which will phase out our legacy framework. This meticulous process has forced decisions around which areas of the UI can also improve and is a big endeavor that will reduce both developer and customer friction in really rewarding ways!

Kara Loo

Software Engineer

What are Automox Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
At Automox we believe work doesn't need to happen 8am-5pm. We support an asynchronous work environment where you work when and where it works best for you.
Remote Work Program
Automox is embracing a distributed culture. We are looking for the best people not the closest and believe work can be done anywhere.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
We offer employees A parking subsidy.

Additional Perks + Benefits

At Automox our biggest perk is Time. Time that you can spend with your family, friends, and community. Having flexibility to do your work and meet the other commitments in your life to be a happy healthy employee is our greatest perk. We support this through flexible PTO, flexible work schedules, and a remote first culture.

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