CX Content Strategist

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DISQO is changing the way that the world’s largest brands, agencies and consumer intelligence companies get to know their consumers. We’ve built the first identity-based platform that combines consumer attitudes and behaviors together to power the most accurate and predictive insights solutions for our customers, and we do all of that with the willing participation of our consumers and without using outdated technologies like third-party cookies. We help our customers get a cross-platform view into consumer sentiment, measure advertising effectiveness, analyze consumer purchase journeys, and ultimately grow their brands.

Our mission at DISQO is to engage people to share their opinions and behaviors openly to help our customers make the right decisions. With over one million active members sharing their attitudes and behaviors, DISQO is looking to expand, improve and create world-class applications for people to openly share their data for research.

DISQO’s seeks an experienced CX Content Strategist to help acquire, engage and retain consumer audience members for our Survey Junkie panel community. Reporting to the Director of Design, you’ll work side-by-side with Product, Acquisition, and Creative teams to convey the benefits of membership to prospect consumer personas and to engage and retain existing Survey Junkie members with captivating and rewarding experiences. With a team of copywriters, you’ll help build, you’ll oversee copy and content across advertising, websites and landing pages (desktop and mobile), email marketing, and our member-facing dashboard.

We’re passionate about giving people a platform where they are rewarded for sharing their opinions and behaviors to help improve the brands they love (our clients). The quality of the data we deliver to our B2B customers (brands, agencies, publishers, research firms) is driven by the quality of the experiences we offer to the consumer members. The Content Strategist will play a vital role in ensuring the total excellence of Survey Junkie member experience across their entire life cycle and thereby make a critical contribution to the quality of our insights products. 

We embrace an Agile project management philosophy, supported by fast-paced, test-and-learn approaches. You’ll thrive in this role if you love creating compelling content that is strategically informed by data. If you’re a storyteller and are rabidly curious about how people interpret your words; if you embrace experimentation and continuous learning; and if you are naturally curious about how and why consumers engage and transact with brands, DISQO is the team for you. 

What You’ll Do
This is a creative role underpinned by technical CX expertise and data-driven methodologies. Your responsibilities will include:

• Evangelize a consumer experience mindset across the business to help inform strategic business decisions. 
• Advocate for human-centered design methods, ensuring our products speak the languages of Survey Junkie’s member personas. 
• Develop and drive a vision for product language, tone of voice, and content across touchpoints, ensuring a cohesive story and narrative that is clear, easy to understand, and written in a natural, user-centered language.
• Bring a user-centered CX writing and content strategy perspective throughout the product development process, improving the overall experience and ensuring consistency. 
• Creating new... and revise existing content experiences, guiding and collaborating with visual designers.
• Ensure content meets DISQO’s editorial and brand standards for Survey Junkie. 
• Champion design-centered approaches grounded in product research and analysis, and always representing the perspective of content strategy.
• Collaborate to uncover business needs and panel member requirements with Product, Consumer Acquisition, and Brand Creative teams. Work with visual designers to translate those needs into intuitive and engaging digital experiences. 
• Working with the Product team to research and understand the needs of the audience members and to define what information is needed throughout the user experience.
• Collaborate around usability testing. 
• Collaborate with writers, UX designers, and visual designers across the business to contribute to internal design systems, our creative community, and our best practices, and guidelines.
• Manage a variety of workstreams simultaneously while ensuring a consistent, cohesive content strategy throughout the entire platform experience.
• Make a positive impact on DISQO’s culture by living our values, especially transparency and collaboration, while acting as a servant leader to all team members, including direct reports and those with whom you collaborate.

How you’re ready for the DISQO spotlight:
• At least 7 years of experience in CX content creation, writing, journalism, editorial, or information architecture disciplines. We will only consider candidates who can demonstrate experience with and a commitment to human-centered design principles.
• Expansive experience identifying consumer personas and defining messaging and writing styles that engage and persuade action. 
• Demonstrated deep understanding of visual design conventions
• Experience with content creation for cross-channel experiences
• Experience contributing to the development of a content-driven design system.
• Master’s degree in English, Technical Writing, Communications, or another humanities-based field; excellent writing and editing skills in English
• Experience doing research using multiple sources
• Creative thinking paired with precise attention to detail
• Strong presentation presence and storytelling skills
• Ability to work independently and collaboratively across multiple projects simultaneously. 
• Prior experience working in a fast-paced high-growth environment and/or organizations embracing Agile frameworks such as Scrum highly preferred. 
• Strong interpersonal skills

Perks & Benefits:

·100% covered Medical/Dental/Vision for employee, 80% for dependents
·Equity
·Unlimited Vacation
·Flexible work hours
·Catered lunches 3x a week
·Stocked pantry
·Happy Hours
·Onsite Fitness Program
·Discounted Gym Membership
·Quarterly Offsites
·401K
·Life Insurance
·FSA
·Paid Maternity/Paternity leave
·Disability Insurance
·Travel Assistance Program
·24/7 Counseling Services offered to employees

DISQO is an equal opportunity employer. Discovery, innovation, and growth are possible when we open ourselves to new possibilities, perspectives, and approaches. That’s why, at DISQO, we welcome, support, and empower individuals from diverse backgrounds. Exceptional teams are rooted in extraordinary people, each with a unique story and a compelling set of skills. DISQO does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

*Recruiting firms that submit resumes to DISQO without first entering into a written contract will not be entitled to any compensation on candidates referred by that firm.

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Technology we use

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Location

Located in the heart of downtown Glendale’s thriving tech community, DISQO is conveniently near a myriad of great eateries & entertainment options.

An Insider's view of DISQO

How would you describe the company’s work-life balance?

At first glance, it can seem that working in a company located in two totally different timezones is challenging — and it is. However, every employee always respects each other's time. We have very flexible working hours, allowing individuals to choose when to work according to their personal needs and maintaining a proper work-life balance.

Lilit

Lead Software Engineer, Data

What does your typical day look like?

I have the opportunity to spend my time across two great teams: Platform & IT. Within Platform, we build tools that are utilized within our IT Team, allowing to better support DISQO. DISQO's culture encourages collaboration and transparency, as a byproduct, we have a strong support system and desire to continuously make improvements.

Andre

IT Engineer

What are some things you learned at the company?

At DISQO, I’m always learning new things. The company really supports me to discover my strengths and passions within the growth marketing world. I’m excited, inspired, and encouraged to keep learning and challenging myself every day.

Tia

Email Marketing Associate

What unique initiatives do you have that encourage innovation?

Our entire Marketing Team embraces an agile methodology, which focuses on adaptive planning and execution and encourages innovation. From landing page conversion optimization, down to our keyword choices — our experimentation is deliberate and we have a bias for action.

Karin

Head of Demand Generation, Enterprise

What kinds of technical challenges do you and your team face?

BizOps provides operational metrics that allow for a deeper understanding of current business performance & help forecast future potential. Technical challenges include extracting information from multiple systems, cleaning and analyzing data, generating actionable insights, and exporting them into visual storyboards that convey complex narratives.

Praveen

Head of Business Ops

What are DISQO Perks + Benefits

DISQO Benefits Overview

Fully subsidized medical, dental and vision PPO plan
Flexible schedule
Gym membership
Fully stocked kitchen and catered lunches
Fun culture - happy hours, games, off-site team building activities
Smart passionate coworkers
Remote work options

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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