Content Services Specialist I at Vertafore

| Greater Denver Area
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This position has projects assigned on a daily basis with the focus on business united related material including:

  • Conversion of various electronic formats into acceptable HTML as used in our library.
  • Mark up documents using the in-house authoring tool.
  • Cross proof converted documents and markup prior to release into the library.
  • Review material in system.

Job Responsibilities

In addition to the conversion/markup of materials, other requirements include:

  • Assist in troubleshooting/problems resolving conversion and/or markup discrepancies.
  • May utilize other software for problematic conversions (e.g., Excel, Transit, and Adobe Acrobat).
  • Effective communication and interpersonal skills with the QA person, project manager and customer (whether internal or external)
  • Ability to manage multiple tasks with strong problem solving skills
Professional and Technical Competencies

  • Ability to use prewritten routines or tools to efficiently code the content.
  • Exercises judgment within defined procedures and practices to determine appropriate action.
  • Requires a working knowledge of Microsoft Office products and basic HTML.
  • Strong PC literacy, problem solving skills and close attention to detail.
  • Excellent verbal, written and office skills
  • The ability to work effectively under strict deadlines
  • Work is generally closely supervised.

Behavioral Competencies

  • Customer Focus

    Dedicated to meeting and exceeding customer expectations; acts with the customer in mind; maintains effective customer relationships

  • Drive for Results

Demonstrates concern for achieving or surpassing objectives: shows passion for improving delivery of services with a commitment to continuous improvement

  • Integrity

    We are honest and forthright, keeping our word and commitments.

    We demonstrate sound business ethics by protecting proprietary assets and intellectual properties.

    We are intolerant of harassment or abuse of employees.

  • Big Picture Thinking

    We anticipate and meet future customer needs through effective planning that aligns with our vision, goals and strategic initiatives.

    We engage in critical, high pay-off strategies and adjust actions and decisions to achieve high gain outcomes.

  • Leadership

    We develop and use effective strategies and interpersonal skills to influence and guide others toward accomplishment of specific goals and we create and foster continuous learning environment. We act with courage to challenge questionable business practices.

  • Creativity and Innovation

    We generate novel and valuable ideas to develop new or improved processes, methods, products or services. 

  • Teamwork and Collaboration

    We work cooperatively with others to accomplish Vertafore's objectives.

  • Adaptability/Open to Change

    We respond to change with a positive attitude and willingness to learn new ways to accomplish objectives.

  • Accountability

    We understand linkages between job responsibilities and overall organization goals and needs.

    We take ownership for personal decisions and actions.

    We set standards for ownership and accountability for team members.

  • Good Judgment

We make decisions authoritatively and wisely, after adequately contemplating various available courses.


Education Requirements 

Some college preferred.



1-2 years experience.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases


Great location in the heart of downtown Denver just a block away from the RTD lightrail.

What are Vertafore Perks + Benefits

Volunteer in Local Community
Vertafore offers employees 1 paid day to volunteer at the non-profit of their choice.
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Vertafore offers opportunities to join several committees, including Women of Vertafore, LGBTQ+, etc.
Open Door Policy
Team-owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vertafore employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Disability insurance covers 100% of annual salary for up to 90 days of disability.
Dental Benefits
Our dental plan covers $1500 of expenses per person.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $175 for glasses or contact lenses.
Health Insurance Benefits
Vertafore offers three different health plans to meet the needs of our employees.
Life Insurance
Life insurance is equal to 2 times an employee's annual salary.
Pet Insurance
We offer a Pet Insurance plan through Nationwide.
Onsite Gym
Team Workouts
Vertafore's team fitness initiatives include in-office yoga, a partnership with Planet Fitness, and other recreational team sports.
Retirement & Stock Options Benefits
401(K) Matching
Vertafore provides employees with a 401(k) matching plan managed by [provider]. We match up to 50% of contributions up to 3% of an employee's annual gross pay.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vertafore provides up to 6 weeks of parental leave for the primary caretaker. We also provides 6 weeks of leave for the secondary caretaker.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $2,500 for eligible adoption expenses and 6 weeks of paid leave.
Company-Sponsored Family Events
Vertafore sponsors family oriented events semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Vertafore hosts company outings annually.
Game Room
Our game room includes Ping Pong, Foosball, Video Games.
Stocked Kitchen
In various areas of the office, Vertafore provides weekly fresh fruit services, bagels and donuts on specified days, as well as snacks and drinks.
Some Meals Provided
We provide free breakfast on Mondays and Fridays.
Happy Hours
Recreational Clubs
Vertafore sponsors recreational clubs that include sports, board games, video games, book clubs, etc.
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5,250.
Lunch and Learns
Cross-Functional Training Encouraged
Promote from Within
Online Course Subscriptions Available
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