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Business Analyst - Software Systems

| Greater Denver Area


Business Analyst - Software Systems

Job Description:

Imagine building the foundations for multi-lingual, multi-currency ecommerce websites that support global business for customers from all over the world. Our team is highly energetic, collaborative, and passionate about our work. We pride ourselves on adherence to modern programming methodologies, resulting in well-functioning processes that consistently deliver on-time, on-target releases while minimizing unnecessary meetings and busywork. We mix up responsibilities, never allowing our team members to become siloed, and are always exploring the latest technologies. We're looking for a team member who wants to work hard, find innovative solutions, and see results in real-world applications.

Our newest Business Analyst (BA) team member will help guide our eCommerce web presence development as a member of the arrow.com storefront development & delivery team. This includes gathering and understanding business strategy and needs in order to identify how best to meet those needs through software development. The BA will facilitate discussions and act as a relationship manager between business and IT teams - maintaining the project queue and owning the requirements for the application and end-user operation.

This role will analyze, validate and document business, functional, and system requirements through research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry trends. The BA will utilize modern software delivery methodologies to carry out their responsibilities.


  • Learn and understand current state business operations & functional architecture
  • Work with business stakeholders to understand the business need behind initiatives in order to create user stories and acceptance criteria for delivery to your web developers and testers.
  • Take all inputs provided, making sense of them, and present them back in a way that provides clarity on the subject at hand.
  • Create process flow diagrams to help illustrate complex requirements and concepts.
  • Work with the UX/Design team on user experience and designs.
  • Work with QA to validate that the intent of the user stories was accurately developed and work with developers to remmediate any misunderstandings.
  • Leverage prior experience with website development projects to learn the ins and outs of www.arrow.com including, for example, the dependencies on various web services it takes to construct each web page.
  • Help maintain the software product backlog by working through what’s prioritized based on ROI and business demands.
  • Communicate significant changes to the website with the appropriate stakeholders before, during and after release.
  • Create training documentation for knowledge transfer to end users and stakeholders on new features.
  • Identify and resolve gaps between new and existing business processes and applications.
  • Work with team members and stakeholders across the country and around the world.
  • Be the subject matter expert for your team's focus area.
  • Forecast impediments to sprint completion during planning to mitigate risk and set realistic expectations.
  • Facilitate backlog refinement sessions with your team.

Skill set

  • Experience in eCommerce and web technologies
  • Analytical and investigation skills
  • Ability to understand the bigger picture & guide teams toward an end goal
  • Working knowledge of data and process modelling
  • Requirements elicitation and comprehension skills
  • Agile & Scrum methodology experience
  • Great spoken and written communication skills.
  • Ability to guide a team to a shared understanding
  • Presentation & white-boarding skills
  • Interpersonal and managerial skills
  • Preferred: Experience in Site Search and CMS, such as Solr and Sitecore.

Job Complexity

  • Requires a working knowledge and experience in a BA discipline
  • Builds knowledge of the organization, processes and customers
  • Solves a range of complex problems
  • Works semi-autonomously
  • Analyzes possible solutions using provided inputs & historical data
  • Receives some level of guidance and direction

Experience / Education

Typically requires a 4 year degree and a minimum of 5 years of related experience; or an advanced degree with minimal experience; or equivalent work experience.


Denver (Panorama)

Time Type:

Full time

Job Category:

Non-Customer Facing/Supplier Facing

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • SitecoreCMS
    • SalesforceCRM
    • Movable InkEmail
    • Oracle EloquaLead Gen


Our offices are approximately 15 miles south of Downtown Denver. Employees enjoy the easy access to the light rail station and I-25.

An Insider's view of Arrow Electronics, Inc.

What's something quirky about your company?

As a tech company, we showcase the use of tech all throughout our building. We hang art over the building made of various consumer electronics and we even have access to an Electronics Testing lab. My R&D team also loves to make fun code names for our projects, we recently launched Project Deathstar (announced as ArrowPlus powered by Freelancer)!


Manager, Product Management and Engineering

What projects are you most excited about?

There is a big drive at Arrow to support tech entrepreneurs, so part of my job involves collaborating and working with local startups - you’d be amazed to see the new ideas coming out of Denver! I get to work closely with local incubators and accelerators, and also plan events and sessions for big events like Denver Start Up week.


Marketing Specialist

How has your career grown since starting at the company?

I first began my career at Arrow six years ago as a summer intern on the Customer Support team. The career growth I have achieved since has led me to my current role as Delivery Manager of Arrow.com. Through mentorship programs and working with a team that values trust while promoting curiosity, the experiencing has been nothing short of rewarding.


Delivery Manager

How do your team's ideas influence the company's direction?

In today’s fast moving world my team is continually collaborating with the business to evolve our digital channels. Combining competitor insight, industry best practices and innovative capabilities we can react quickly to changing needs, design robust solutions, as well as developing innovations for future growth.


Director, Technology & Planning

What’s the vibe like in the office?

Our office promotes an open and active vibe that inspires collaboration with your fellow coworkers. The overall environment supports our focus on driving innovation forward.


Asset Specialist

What are Arrow Electronics, Inc. Perks + Benefits

Arrow Electronics, Inc. Benefits Overview

•Medical, Dental, Vision Insurance
•401k, With Matching Contributions
•Competitive Paid Time Off
•Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
•Short-Term/Long-Term Disability Insurance
•Parental Leave Options
•Employee Discount on Annual RTD Pass
•Wide Variety of Growth Opportunities
•Casual Work Environment

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
We offer employees Free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks