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Interactive Video Operations Manager (Hybrid)

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Employer Provided Salary: 96,100-170,500 Annually

JOB SCOPE
Customer Centricity, Operational Mindset and Personal Growth are guiding principles at Charter Video Operations.
The Interactive Video Operations (IVO) Tier 4 team specializes in streaming interactive and session-based video content to a base of 18 million customers, fulfilling billions of Video on Demand (VOD) and Switched Digital Video (SDV) sessions each year. Being a member of our team means you work with the best session-based video experts in the company and industry. We are responsible for daily maintenance and operational tasks required to deliver best quality video experiences to our customers all the time.
Our team is interested in candidates with a positive, professional attitude and are eager to lead teams of highly skilled technical engineers that apply cutting-edge technologies to solve problems. The IVO Tier 4 Manager is a front-line operations position leading 6-10 System Engineers and focuses daily on establishing a positive team culture, developing employee personal growth opportunities, ensuring accurate execution of team processes, accurate documentation and effective communication. All of these are keys to success.
We strongly believe in developing employee skillsets that are needed for career progression. This includes your career development. We'll provide training and mentoring opportunities day 1. Regular One-one meetings will begin immediately to ensure open lines of communication. Participation in formal Leadership and technical training are available, paid for and encouraged. Regular opportunities to present performance status and lead troubleshooting sessions provide executive exposure that is important for career advancement. There are many opportunities for continuous learning and applying those skillsets. A measure of your success is our success!
Regular office business hours are Monday through Friday, 8AM to 5PM. There are occasions when off-hours work is required to restore customer impacting events. We strive to ensure employees are able to strike a positive work / life balance in a demanding operational environment. Our team has deployed a hybrid work model that allows for 2 works from home days per week.
DUTIES AND RESPONSBILITIES

Performance Management
One-One / Coaching / Provides feedback
Supervision
Results Driven
Develop, deploy and track standard team processes
Foster teamwork and positive culture
Handles pressure
Active surveillance of system performance tools, driving engineers to engage proactively and mitigate any impacting events
Lead restoration of customer impacting events
Manage teams of engineers with differing skillsets
Effective communication and presentation skills

BASIC / MINIMUM QUALIFICATIONS

Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience
Minimum of three (3) years' supervisory and/or management experience

PREFERRED QUALIFICATIONS

Positive, professional attitude and a demonstrated desire and aptitude to continuously develop leadership skillsets
Basic understanding and working experience with some or all of the Microsoft Suite (Excel, PowerPoint, Word, Visio, etc...)
Working experience with session-based video technologies in an operations environment
Previous leadership experience
Working experience in developing, reading and executing standard process flowcharts
Understanding and / or working experience with data analysis

#LI-AK
#LI-HYBRID EVD505 324704 324704BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $96,100.00 to $170,500.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

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Bryant Bonds

Senior Director, Digital Platforms Agency, Agency News & Sports

POWERFUL PROJECTS

Work that has a positive impact on the business

Bryant Bonds’ team’s roadmap consists of many exciting initiatives. But one in particular excites him most: defining a common set of standards for Charter’s backend API services across its many platforms. “We hope to consolidate our services in order to make them easily consumable by our web, mobile and TV-OS applications,” Bonds said. "Once developers are up to speed on the new architecture, it will allow us to develop new services in a shorter timeframe and get new product features out to customers faster." It’ll also make it easier for developers to learn and be productive on varying code bases.

My team gets excited when we’re able to see that our work has a positive impact on the business.

Elena Ritchie

GVP, Video Content, Video Experience

INCLUSIVITY ABOVE ALL ELSE

How curiosity and data play into DEI

The strength of Charter’s culture is anchored by creating an inclusive environment. And Ritchie’s team in Denver is striving to amplify that mindset in a way that aligns with product and engineering. They’re doing this by creating a diversity and inclusion sub-committee for the digital platforms organization. “We’re applying data, storytelling, careful planning to roll out inclusion initiatives that reflect our cultural commitment to continuous, participatory change,” Ritchie said.

In addition to continuous change, this is a great example of how important curiosity, data clarity and storytelling are to our culture.

Keith Neubert

Vice President, Digital Platforms Agency, Agency News & Sports

BREAKING NEWS

The inside scoop on the Spectrum News App

Keith Neubert always feels pride for his team, but there’s no greater example than the success of the Spectrum News App. His team started the build a few months before the pandemic started. And despite the world rapidly changing around them, they managed to stay the course. “Our customers and the public were seeking trusted news sources, and the app was a valuable resource for them,” Neubert said. His team was able to launch the app in July 2020, and it’s been a hit ever since, with more than 2 million downloads and counting.

I’m incredibly proud of the way the team handled the transition and came together to support our customers during trying times.

What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based on your role.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and 2023 will be the 10th year in a row where we’ve absorbed the full cost increase for medical, dental and vision coverage.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud of the ways our employees grow their knowledge. We help cover the costs, like up to $10,000 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on training and career development, employees can have confidence that day one is truly just the beginning.

Culture

Volunteer in local community

Partners with nonprofits

Open door policy

OKR operational model

Team based strategic planning

Employee resource groups

Employee-led culture committees

In-person all-hands meetings

In-person revenue kickoff

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Highly diverse management team

Mandated unconscious bias training

Diversity employee resource groups

With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.

Hiring practices that promote diversity

We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.

Health Insurance + Wellness

Flexible Spending Account (FSA)

Disability insurance

Dental insurance

Vision insurance

Health insurance

Life insurance

Wellness programs

Mental health benefits

Transgender health care benefits

Financial & Retirement

401(K)