HomeAdvisor is currently looking for a smart, motivated, and energetic Voice Administrator to join our Telephony team to help support and maintain our telephony platform. We're looking for someone who understands VoIP systems, but who may have had some exposure to open source PBXs like Asterisk.

What we do:
HomeAdvisor is a fast-paced, dynamic e-commerce company headquartered in Golden, CO. We help homeowners improve their homes and contractors grow their business through a vibrant online marketplace offering an array of resources to our customers. HomeAdvisor is one of the biggest internet success stories in Colorado, and we've grown up from our startup days with nearly a quarter billion dollars in annual revenue - yet we're nimble enough to stay ahead in the fast-changing internet ecosystem. All of this makes HomeAdvisor a fascinating place to work.

Job Responsibilities:
- Voice Administrator will enhance support of technical operations, by ensuring configuration, security, maintainability, and reliability of HomeAdvisor’s mixed telephony environment.
- Tier II troubleshooting of VoIP and analog voice quality issues, as well as support for Tier I daily modifications and changes to Telephony systems.
- Ensure proper operation of HomeAdvisor’s call recording and enhanced dialing systems through proper configuration, monitoring, and feedback to development.
- Maintain and monitor voice trunks of VoIP and Analog technology.
- Provide support for remote users and remote offices who may be using desk phones or softphones, as well as primary contact for afterhours support.
- Opening and monitoring of support tickets with Telephony vendors.