Technical Fulfillment Associate
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Position: Technical Fulfillment Associate
Location: Broomfield, CO
Alteryx, Inc. is the leader in self-service data analytics. Alteryx Analytics provides analysts the unique ability to easily prep, blend, and analyze all of their data using a repeatable workflow, then deploy and share analytics at scale for deeper insights in hours, not weeks. Analysts love the Alteryx Analytics platform because they can connect to and cleanse data from data warehouses, cloud applications, spreadsheets, and other sources, easily join this data together, then perform analytics – predictive, statistical, and spatial – using the same intuitive user interface, without writing any code. Thousands of companies and data analysts worldwide rely on Alteryx daily.
Overview:
Alteryx, Inc. has an immediate opening for a Technical Fulfillment Associate. This position is responsible for both the initial experience and ongoing interaction with our customer at the most important level - delivery of our product. This includes delivery of exceptional customer service with a focus on customer advocacy to ensure a fantastic user experience. Product delivered range from small orders to complex server & cloud based solutions.
Qualifications:
Must have excellent oral and written communication skills, be highly motivated, organized, efficient, and extremely detail oriented. We’re looking for an outgoing self-starter with a positive attitude who enjoys working with a team in a small business environment..
Responsibilities:
Product delivery:
Qualifications:
Must have excellent oral and written communication skills, be highly motivated, organized, efficient, and extremely detail oriented. We’re looking for an outgoing self-starter with a positive attitude who enjoys working with a team in a small business environment..
Responsibilities:
Product delivery:
- Manage the entire order fulfillment process with detail and accuracy, including documenting the process for users
- Prepares domestic and international orders for shipping, ensuring receipt of all relevant documentation and agreements and interacts with Sales and Sales Operations to ensure orders are processed, shipped and delivered
- Responsible for ensuring and tracking customer delivery expectations are met and that the appropriate internal stakeholder is kept up to date
- Create and maintain a published time frame for delivering evaluations to potential clients
- Ensures that remote locations have most current releases of product and data assets
Licensing:
- Provides basic-to-intermediate technical services concerning software licensing and license key management; interacts with Technical Staff for advanced questions as well as training and support of Alteryx partners
- Manages product templates for web and desktop products
- Creates licenses for paid users from Gallery
- Creates and maintains a central repository for internal licenses and notifies company when available
- Keep Salesforce records up to date with client interactions
- Add troubleshooting tips to Community
Requirements:
- Willingness to consult multiple resources to obtain answers
- Ability to work a flexible schedule
- Basic understanding of software licensing models
- Candidates must be proficient in Microsoft Office applications.
- Applicants with previous experience using Salesforce and NetSuite will be highly considered
Alteryx, Inc. is an Equal Employment Opportunity Employer
Alteryx, Inc. is not accepting any unsolicited or third party resumes at this time. Please do not call or inquire.
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