Job Description

As a Salesforece.com Administrator, you will work as part of the Sales Operations Team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. We are seeking someone with excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. This person will serve as the "go to" for users, promote adoption, keep current on new releases and AppExchange solutions, provide training, and more. Additionally, the Administrator will perform basic updates, such as add/delete users, and adding basic custom fields.

Responsibilities

• Proactively seek out and identify needed system changes intended to increase benefit or usability, gather feedback and requirements from users and execute on system changes without interruption to the users
• Expand use of Salesforce.com – attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system
• Assist sales management to create processes in salesforce.com to help monitor activities, trends, sales, and leads. Provide sales and financial data to company executives
• Manage new releases of SFDC and efficiently roll out new features
• Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.Create custom objects when necessary. Handle on-going customization/ alteration of Salesforce.com.
• Maintain, enhance and create workflows, functions, and configurations within the Salesforce.com environment
• Grant/ remove and maintain user licenses. Maintain security including sharing rules and security levels. Design, Create and maintain user roles, profiles and hierarchies
• Monitor application storage usage and archive data as needed
• Continually seek ways to further enhance the end-user experience
• Develop process documentation and field maps. Create new processes and associated reporting
• Import data as appropriate
• Monitor and manage exception logs for back end system integration with SFDC
• Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow. Report and Dashboard Creation and Maintenance. Manage duplicate records. Monitor and improve data quality

 Qualifications

• 4+ years’ of experience as a Salesforce admin
• Experience with both Sales Cloud and Service Cloud required
• High-level understanding of basic Customer Relationship Management (CRM)
• In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through the use of custom code (Apex, s-controls) and/or integration with external systems
• Strong reporting background using standard reporting tools including standard salesforce.com reporting functionality
• Previous re-engineering experience updating an existing Salesforce.com configuration to provide solutions for reporting, workflows and enhanced functions
• Technical Certifications (must): Salesforce Administrator, Salesforce Advanced Administrator
• Technical Certifications (nice to have): Salesforce Platform Developer I, Salesforce Service Cloud Consultant, Sales Cloud Consultant, Salesforce App Builder
• Detail oriented and self-starter with strong written and interpersonal skills
• Ability to work independently, as well as part of a team
• Proven ability to utilize Salesforce.com as a sales analysis tool
• Bachelors degree or equivalent education/experience
• Team player with positive “can-do” attitude
• Strong communication skills with enthusiastic personality
• Computer literate and proficient in standard office applications Word, Excel and G-Suite
• Strong problem-solving skills, data and software applications

Position Reports to: Manager, Sales Operations