Operations Support Specialist
The Company
VictorOps is a fast-growing, cutting-edge enterprise software startup located in Boulder, CO. This venture-backed team of 80+ people is changing the nature of incident management — offering software that helps teams recover from problems quickly and build a culture of continuous learning. The company is made up of a mix of talented and driven people, with a proven senior leadership team.
The Role
We are looking for a customer focused Operations Support Specialist to join one of the best Operations Support teams in the business. This is an opportunity to grow your technical skill-set in a supportive learning environment, while working closely with with nearly every internal and external facet of the business.
The ideal candidate has strong communication and time management skills, as well as a problem solving approach that sees the underlying opportunity in every customer challenge.
Responsibilities
Communicate clearly and patiently with a wide variety of both internal and external customers via phone, chat, email, social media, and in person
Identify customer issues; research answers; guiding client through solutions in an efficient, accurate and professional manner
Improve product design by listening to customer feedback, identifying and clearly defining problems and recommending changes
Work with colleagues to improve internal processes
Skills / Qualifications
A BA from an accredited University or comparable Military Service.
Customer service experience (of any kind)
General technical aptitude with a desire to grow skillset
Highly self-motivated, with a genuine desire to contribute
Excellent written and verbal communication skills
Excellent people, management, and organizational skills to interact with staff, colleagues, and cross-functional teams, as well as 3rd parties
Additional Relevant Experience
(None of these are required and training will be provided, but experience in any of these areas is a plus)
Technical background / experience
Comfortable in the command line / Linux environments
Experience working with and troubleshooting APIs / Web-hooks, POSTman, RunScope
Experience with basic SQL queries
Experience using any products from our many integration partners
Experience with SalesForce, Jira, ServiceNow, SumoLogic
Compensation
At VictorOps, we offer a great package which includes:
Competitive base salary
Medical plan (100% paid, including coverage for spouse and dependents)
Dental, vision, life and disability insurance
Flexible spending accounts
401(K) plan
Paid holidays
3 weeks paid vacation.
Work-life balance, and we can prove it.
Additional Perks
A collaborative, open work environment at our office in the heart of downtown Boulder
New hardware of your choice
Free snacks, weekly company meals
A cozy office with a rooftop patio
Coffee, kombucha, and beer on tap
VictorOps is an equal opportunity employer.
Qualified applicants can direct their queries to [email protected]