The Company

VictorOps is a fast-growing, cutting-edge enterprise software startup located in Boulder, CO. This venture-backed team of 80+ people is changing the nature of incident management — offering software that helps teams recover from problems quickly and build a culture of continuous learning. The company is made up of a mix of talented and driven people, with a proven senior leadership team.

The Role

We are looking for a customer focused Operations Support Specialist to join one of the best Operations Support teams in the business. This is an opportunity to grow your technical skill-set in a supportive learning environment, while working closely with with nearly every internal and external facet of the business.

The ideal candidate has strong communication and time management skills, as well as a problem solving approach that sees the underlying opportunity in every customer challenge.

Responsibilities

• Communicate clearly and patiently with a wide variety of both internal and external customers via phone, chat, email, social media, and in person

• Identify customer issues; research answers; guiding client through solutions in an efficient, accurate and professional manner

• Improve product design by listening to customer feedback, identifying and clearly defining problems and recommending changes

• Work with colleagues to improve internal processes

Skills / Qualifications

• A BA from an accredited University or comparable Military Service.

• Customer service experience (of any kind)

• General technical aptitude with a desire to grow skillset

• Highly self-motivated, with a genuine desire to contribute

• Excellent written and verbal communication skills

• Excellent people, management, and organizational skills to interact with staff, colleagues, and cross-functional teams, as well as 3rd parties

Additional Relevant Experience

(None of these are required and training will be provided, but experience in any of these areas is a plus)

• Technical background / experience

• Comfortable in the command line / Linux environments

• Experience working with and troubleshooting APIs / Web-hooks, POSTman, RunScope

• Experience with basic SQL queries

• Experience using any products from our many integration partners

• Experience with SalesForce, Jira, ServiceNow, SumoLogic

Compensation

At VictorOps, we offer a great package which includes:

• Competitive base salary

• Medical plan (100% paid, including coverage for spouse and dependents)

• Dental, vision, life and disability insurance

• Flexible spending accounts

• 401(K) plan

• Paid holidays

• 3 weeks paid vacation.

• Work-life balance, and we can prove it.

Additional Perks

• A collaborative, open work environment at our office in the heart of downtown Boulder

• New hardware of your choice

• Free snacks, weekly company meals

• A cozy office with a rooftop patio

• Coffee, kombucha, and beer on tap

VictorOps is an equal opportunity employer.

Qualified applicants can direct their queries to [email protected]