Gusto is fundamentally changing how the world works by empowering everyone to put people first. Gusto reimagines payroll, benefits, HR, and personal finance by automating the most complicated, impersonal business tasks and making them simple and delightful. Love technology and solving problems? Passionate about helping people and arming them with the knowledge to succeed?

Gusto is looking for someone to delight in empowering colleagues to work and collaborate effectively through their technology. You will be the person everyone knows they can turn to for prompt support when they have a problem with their computer, internet, telephone, printer, VPN, etc. You should have a passion for fixing problems and constantly seek efficient and elegant solutions to big and little problems. To excel in this role, it’s helpful to have a solid understanding of office cabling/networking, ISPs, routers/switches, VOIP phone systems, OS X (we all use Macs here), VPN, DNS, DHCP, LDAP and Google Apps. You will be expected to assess the IT situation in the office and proactively work to solve deficiencies and inefficiencies.

Here’s what you’ll do day-to-day:

• Troubleshoot network connectivity in a LAN/WAN environment, including managing our ISP relationships, setup and configuration across a broad range of IT services, administer firewalls, manage network TCP/IP, DHCP, VPN and DNS
• Install, upgrade, and support all company desktops/laptops, printers, network hardware and other infrastructure hardware (primarily in an Apple environment)
• Administer cloud services e.g. Google Apps such as Mail, Calendars, Groups, etc
• Manage physical office technical infrastructure to include cabling, routers, servers, switches, printers, etc
• Develop and manage a fluid and well-organized inventory and storage system for all IT hardware
• Manage relationships and coordination efforts with external technology suppliers
• Manage and troubleshoot our VOIP telephone system
• Ensure users follow company security policies at desktop level
• Set up, track, and manage all issues in a ticketing system
• Vet software and hardware purchase requests
• Track end-user software licenses
• Make sure that all client machines meet standards for security protocols
• Prepare documentation about outages and restoration of service
• Other duties may be assigned to meet business needs

Here’s what we’re looking for:

• Technology enthusiast who is always excited to learn about new apps, devices, and ways to do things better
• Love to solve problems and get at the root of issues
• Are upbeat and positive, motivated by making someone else’s day smoother
• Are super detail oriented and highly organized. It bothers you when things are not lined up properly or documentation doesn’t exist
• Are incredibly reliable and follow through on what you promise
• Proactively handle anticipated issues before they arise

Bonus points:

• 2+ years of IT support or relevant desktop support experience preferred
• Passion for computers and web technologies
• Familiarity with TCP/IP networking required

Find out why we’re the #1 place to work in San Francisco! To learn more about our values, life at Gusto, benefits, and perks, visit gusto.com/careers.

ABOUT GUSTO

Gusto. We’re on a mission to help companies put people first. And we’re hiring in Denver and San Francisco! We are a group of technologists, foodies, wine enthusiasts, photographers, hikers, musicians, cyclists, runners, and above all, we are a family. We are motivated, challenged, and inspired by our customers and our team.

Our investors include Google Capital, General Catalyst, Kleiner Perkins Caufield & Byers, and the founders of Instagram, Stripe, Nest, PayPal, Yelp, Dropbox, and Eventbrite, among others.