Company Description

OrthoFi is a Denver based startup that is revolutionizing the orthodontic industry with software solutions that give doctors the capability to start more patients per year and to offload time consuming front-office processes.  Our patent pending solution puts patients in control of their payment plans and makes costly treatments affordable to almost everyone.  We also automate many of the orthodontic business processes to help orthodontists save time and money.  Founded by a dynamic combination of medical professionals, Wall Street veterans, and Fortune 500 executives, OrthoFi is revenue positive and poised to experience hyper-growth over the next five years.

Job Description

OrthoFi is building a world-class team that is committed to “wow-ing” customers at every opportunity. We are looking for an Insurance Coordination Lead who is excited to join a fast-paced startup. Candidate must be self-motivated, a self-starter, and love a challenge.  The Coordination Lead will support Insurance Coordinators as they perform benefit verification and/or claims processing services to multiple orthodontic offices located across the United Status.   Responsibilities included but are not limited to the following:

Primary responsibilities:

• Collaborate with cross functional team on continuous improvement projects related to processes and/or product improvements

• Support patient/practice advocate groups when questions arise

• Follow-up on emails/notes from the practice

• Attend management meetings and provide progress updates for the team

• Responsible for team updates to ADP Time Tracker and PTO scheduling in GMail calendars

Secondary responsibilities:

• Verify insurance benefits using electronic, web, phone, and fax back methods

• Coordinate insurance benefits when multiple plans exist

• Manage communications with patients and practice staff

• Discuss financial arrangements

• Communicate with various insurance carriers

• Verify dental billing codes and document narratives

• Complete primary, secondary and tertiary (DO NOT FILE) verifications

• This position will include a competitive salary and a great benefits package.

Desired Skills and Experience

• Bachelor's Degree or equivalent work experience

• Demonstrated ability to multi-task and solve poorly defined problems

• Insurance specific experience

• Strong analytical and problem solving skills

• Excellent communication skills - written, verbal and active listening

• Proficient with Microsoft Office and/or Google Documents

• Have the ability to learn and utilize business related software systems

• Must exhibit empathy and compassion for patients.

• Ability to adapt to change quickly, and show a sense of urgency

• Strong judgment and decision making abilities

• Natural curiosity with a strong aptitude to learn quickly

• Very strong technical aptitude

• Experience with processing medical insurance claims and/or eligibility checks  (orthodontic or dental claims management preferred) is a plus

• Prior experience managing claims while working as a Front Desk Receptionist or Treatment Coordinator is a plus

• Desire to coach team members to service excellence

• Work with manager and other leads to develop continuation training for the Eligibility Team and the OPs team as needed

If you meet these requirements and are truly excited about helping to start an amazing company, you can submit your resume via LinkedIn or send your resume to [email protected]  and describe why you feel you would be a good fit at OrthoFi.

Job Location

Denver, Colorado, United States

Position Type

Full-Time/Regular

Compensation commensurate with experience.