What’s Gusto?

We believe that employees are people, not ID numbers. That’s why we’ve reimagined the most complicated, impersonal business tasks that employers face and created one simple and delightful service. Payroll, benefits, and HR like you’ve never seen before.

We were recently voted the #1 place to work in San Francisco. To learn more about our values, life at Gusto, and benefits, visit gusto.com/careers.

Health Benefits Implementation at Gusto

The Fulfillment (Health Benefits) team is passionate about using innovative technology and service to elevate the health benefits experience of small business owners and their employees. Each team member is a true owner and makes a tremendous impact every dayAs a core member of Health Benefits Implementation team, you’ll be responsible for setting up customers with their health benefits while providing a delightful experience. You’ll put their minds at ease by guiding them through a complex process, providing timely information, and keeping all the moving parts running smoothly.

Here’s what you’ll do day-to-day:

  • Provide guidance, assistance, and support to customers at key moments in their relationship with Gusto
  • Guide customers through the process and serve as their go-to advocate
  • Understand customer pain points and partner with cross-functional teams to simplify and automate existing processes
  • Partner with our benefits advising team to ensure successful transitions for all new benefits customers
  • Provide expertise in healthcare and benefits enrollment 

Here’s what we’re looking for:

  • 2+ years of client-facing or customer onboarding experience
  • Excellent written and oral communication skills: you thrive when working with customers
  • Passionate about developing efficient processes and driving results
  • Enjoy working collaboratively with many stakeholders across the company
  • Strong project management skills and attention to detail
  • Bachelor’s degree from an accredited university

Bonus points:

  • Healthcare, health insurance, or employee benefits experience
  • Experience with Salesforce and ZenDesk

 

ABOUT GUSTO

Gusto’s mission is to create a world where work empowers a better life. By making complicated, impersonal business tasks simple and personal, Gusto is reimagining HR, payroll, and benefits for over 40,000 companies nationwide. Gusto has offices in San Francisco and Denver and the company’s investors include Google Capital, General Catalyst, Kleiner Perkins Caufield & Byers, as well as the founders of Instagram, Stripe, Nest, PayPal, Yelp, Dropbox, and Eventbrite, among others.

 

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Why work with us
We are a group of technologists, foodies, wine enthusiasts, photographers, hikers, musicians, cyclists, runners, and above all a family. We are motivated, challenged, and inspired by our customers and our team. We care about solving meaningful problems and building an amazing product that our customers truly love.
Culture
We are a tight-knit family that enjoys celebrating accomplishments and spending time together at the office and outside of work. We have fun, whether we're singing karaoke, watching movies, playing ping-pong, or doing 7-minute workouts!
Perks & Benefits
NEVER GO HUNGRY: Always enjoy delicious food and snacks at the office.
HEALTH INSURANCE: Comprehensive medical, dental, and vision coverage. We cover 100% of premiums.
VACAY: Open vacation policy. We don't count days.
STAY FIT: Fitness stipend to keep you happy and healthy.
GUSTAWAY: Team "workations" and field trips where the team travels somewhere for inspiration.
GET HERE EASILY: Commuter benefits to help you get to work.
FLY AWAY: Every employee gets a free flight to anywhere in the world on their one-year anniversary.

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