Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Summary

The future is bright for the Porch Group, and we’d love for you to be a part of it as the Head of Operations for the Rynoh business. As part of the Rynoh business, the Head of Product is responsible for leading the charge to help revolutionize how we provide services to our clients. Our software is used to protect nearly 40% of real estate transactions in the United States, an unprecedented achievement. Our ambitious plans require us to continue our journey of being the best service provider in the industry. We are seeking a highly motivated, highly organized professional to join our team.  The ideal candidate will have a mix of interpersonal, technical, and managerial skills to help us implement complex solutions for our clients.  

What You Will Do As the Head of Product

The Head of Product is a critical member of the leadership team responsible for driving a focused and methodical process to ideate and implement great solutions for our clients.   This high impact role works with existing clients, partners, and industry participants to develop documented visions and plans and then works with the engineering team to build and deploy solutions that add value for our clients.   This position requires a dynamic and experienced product leader with a strong background in SaaS based software design and implementation.   The role also requires real estate title and escrow expertise and a fundamental understanding of the escrow disbursement process.  

Responsibilities

• Deliver impact and results by defining success metrics, analyzing data for insights, prioritizing what to build, and coordinating with teams to align efforts and business strategies. 
• Work with clients and other stakeholders to develop and implement a comprehensive three-year product strategy that unlocks customer satisfaction and business growth.  
• Create alignment among all stakeholders to drive the product strategy forward. 
• Proactively conduct market research and competitive analysis. 
• Identify product gaps and document strategic ideas and areas for product differentiation. 
• Create and maintain an actionable product roadmap that prioritizes features and improvements based on customer needs and market demands. 
• Continuously improve the product features and user experiences. 
• Collaborate with sales, engineering, and client success teams to incorporate client feedback into the product.   
• Conduct workshops with internal team members to glean improvement concepts from all levels of the organization. 
• Be the voice of the customer by translating their needs into product requirements. 
• Leverage the agile framework to write epics and user stories that can be understood by software engineers.  
• Communicate and articulate the ‘why’ and the ‘what’ customer problems to solve working with others and balancing alternate points of view. 
• Work closely with sales and marketing teams to effectively communicate and promote the release of new features and modules.  
• Work to drive adoption and implementation throughout the customer base. 
• Participate in industry trade groups and conferences to understand trends and issues affecting our clients.  
• Be a thought leader and an industry resource. 
• Participate in client presentations as needed to help explain detailed nuances of the existing product experiences.

What You Will Bring As the Head of Product 

• Bachelor's degree in business, information technology, engineering or a related field; MBA or advanced degree a plus. 
• At least 8 years’ experience designing and delivering world-class platform products that solve big customer pain points.  
• At least 3 years’ experience managing real estate disbursement and account reconciliation processes. 
• Demonstrated ability to lead and influence cross functional teams of 5-7 team members.    
• At least 3 years’ experience leading product design and implementation involving real estate or banking transactions.
• Proven track record of setting timelines and driving team member performance and accountability
• Key leader of innovation and product acceleration with great collaboration and organization skills.   
• Understanding of how products go from ideation to completion through the full software development lifecycle. 
• Self-sufficient, self-starter. 
• Very inquisitive with the ability to dive deeply into the features and functionalities of the software suite without the benefit of detailed procedures.  
• Take a test-and-learn approach to problem solving. 
• Experience building platform solutions for SaaS technology companies having deep technical understanding along with customer empathy and strong execution capabilities.    
• Intimately familiar with modern software development practices used to build and deploy software applications. 
• Understanding of escrow account audits and compliance requirements preferred.   
• Demonstrated ability to foster collaboration through documentation and through written and oral communication.  
• Effectively use meetings to set clear direction and eliminate rework associated with insufficient product specifications. 
• Proven track record of bringing FinTech or PropTech solutions to market. 
• Strong analytical, problem-solving, and decision-making skills. 
• Ability to present product designs and roadmaps to senior leaders.  
• Proficiency with writing long-term product plans as well as delivering concise presentations. 
• Proficiency with product management tools such as Jira, Miro, or Asana. 
• Understanding of escrow account audits and compliance requirements preferred.

What’s next?

Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.

Porch Group is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.