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Kapost is seeking an Engagement Director to deploy our world-class software and guide C-Level Executives in the deployment process. This is a senior-level position that is critical in the successful implementation and use of our SaaS based solution.
Why you want to work with us:
- Kapost is a celebrated provider of Content Marketing software and serves the world’s leading marketers of Fortune 500 companies, including such customers as Intel, AT&T, IBM, McKinsey, LinkedIn, Salesforce.com and Allstate.
- Kapost is an innovative start up with triple digit growth rates.
- Making our customers successful is our #1 goal. As we achieve our benchmarks, we reward our team.
Why we want to work with you:
Yes, you have experience working with C-level executives and deploying software solutions, but there’s more to you! You are a leader who knows how to navigate through ambiguous situations and not get flustered. You are a go-to / get-it-done kind of person who knows how to make it happen. You’re organized, reliable, and a fantastic listener.
You ask the right questions and solve problems. You know that our success is directly tied to the value we offer our clients. So you make sure everyone is using it, is happy / or solve the issue, and work proactively to propagate further use in other marketing departments in the company.
Probably your best trait of all is that you are absolutely, undeniably customer-obsessed. It’s what keeps you going, because being superlative at what you do drives you at your core. You are motivated to work in a company that is still growing and doesn’t have every process figured out (because you want to contribute to defining them). And you thrive on working with an amazing team of smart, driven people, just like you.
So if this sounds like you, apply now! Still need more info? Read on…
What you’ll be doing:
- Your job will be much more than just managing a book of business, you will serve as a trusted advisor to our clients in various capacities including proactive discovery of their needs, driving feature adoption through product demos and consultative upselling, and quarterbacking escalated issue resolution on behalf of customers.
- You’ll be working with C-level executives to understand their business goals and business pain that has led them to work with Kapost
- You’ll get to know the client's business intimately. Understand and navigate the organization to ensure adoption and proper deployment of the Kapost solution
- You’ll own the process (soup to nuts) and work with the client project managers, ensure all users are trained and using the product regularly, assist client in configuring the application, and act as an escalation point when issues arise ensuring client satisfaction
- You’ll work cross-functionally across Kapost to advocate on behalf of your clients’ needs.
- You'll manage Customer Success Managers in your pod, to work collaboratively on ensuring your customers' success.
What you need / desired experience:
- You’re an incredible relationship manager, preferably at a SaaS company, with at least four years of experience managing a book of business and the metrics to back up your rockstar status.
- Ideally you have experience with marketing applications, especially applications like Salesforce, Marketo, Eloqua, and SaaS-based applications
- You’re a confident and know how to interact with C-level decision makers
- You’re organized and can self-manage (no babysitting here) as well as take ownership of your client accounts and deployment projects.
- You’ve got experience in professional services/consulting organization, ideally within a software vendor
- You’re willing to travel to client locations (up to 50%)
- You’re collaborative, and know how to build trust
- You've managed before and help lead other account management functions to success.
What it’s like to work here:
We know how to get things done and have fun while we’re doing it. Our culture is well-defined and our work environment is pretty informal. While we take our jobs seriously, we don’t take ourselves so seriously. We believe in empowerment, autonomy, and flexibility – so you get to determine how you work, where you work, how long you work. And if/when you want a vacation, you can work with your team to determine how much and how long (e.g. no restrictive vacation policy). We focus on results. We have a transparent working environment, so you’ll know all about goals, strategies, financials, etc. And you’d be working with people who genuinely care about each other, the occasional (quiet) dog in the office, and no jerks. We know how to play so there’s plenty of beer and beverages, retreats, impromptu celebrations, and company provided all-employee lunches every week.
Our offices are a half block off the famed Pearl St Mall in downtown in Boulder, CO. You’ll know Boulder to be America’s happiest, fittest, foodiest town filled with more than 300 days of sunshine. We’re brimming with bike paths that transport you all around town and running/biking paths that are a few blocks from the office for the morning, noon or evening fun. If you don’t live in/near Boulder then you’ll also be happy to know that the school systems are among the top in the state, cost of living is accessible, commutes range from the “I can’t believe I just rode my bike 5 minutes to work” to “wow, that 10 minute cross-town traffic was just a bear today” commutes, and we are a short drive (physically) from Denver. Our offices are in walking distance to top restaurants, offering great food and after-work fun. What could be better?!
Interested? Apply now and join our amazing team!
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