Director - People Operations

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Small business makes the world go round – it's the heart of the global economy. At Xero we want millions of small businesses to thrive through beautiful software, advice and connections. We aim to make being a small business more efficient and profitable, and more enjoyable too.
Our Director of People Operations will be accountable for the delivery of People Experience (PX) and Talent Experience (TX) across the Americas. A strong technical people leader and HR specialist this role will hold a Business Partnering (BP) portfolio and coach and mentor the PX and TX Team Managers. Driving the next evolution of business partnering across the team along with accountability for flawless fundamentals will be of the utmost importance. You will also work will also work as part of the wider Global PXLT and operationally ensure the America's team is linked with the programs and projects that support our region.

Driving and leading to our team principles you will shape a team that embodies these:
  • Doing the fundamentals flawlessly. Our ability to add strategic value, build trust and be regarded as credible is built on our flawless delivery of the fundamentals.
  • One team, with functional experts. We are one team, part of a global function, who have clear roles and responsibilities. Geographically agnostic we work consistently across our sites. Our customers know how we work, what to expect from us and and who to engage with.
  • Commercial, data driven and #Human. We will broadly understand our business and the specifics of the teams we partner with. This will extend past the people aspects and include our business models, finance and operations. We need to understand the context of our actions and decisions and our customers need to trust we know their business as well as they do. We will use data to inform our actions, plans and activity - we will be strategic in our tactics. Above all we will be #Human.

  • Role models of our values, behaviors and practices. We will hold ourselves to a higher bar, we are an example to our colleagues.
What you'll do
  • Lead the evolution of our portfolio model to PX Business Partnering and TX Partnering

  • Be crystal clear on our strategy and how we work, at a global and local level to deliver #Beautiful service across the Americas
  • Ensuring our customers are clear on how we work and understand what to expect from us

  • Identify our unique skills and team gaps, build development plans to ensure we have the capability across the team to deliver our strategy and model in a #Human way

  • Making sure everyone in the team knows how they fit in to deliver accomplish our goals

  • Balance tactical and adaptive performance, #challenging the status quo while being open to experimentation and learning from our successes and failures
  • Ensure that we are aligned and working as one team seamlessly across our sites. Take #ownership of portfolios while simultaneously working hand in hand across functions, geographies and portfolios.

  • Steward, alongside finance our 401K
  • Manage BP portfolio, while also being a leadership escalation point person for all operational people issues.
  • Drive restructuring and change process across the Americas and in sync with global activity
  • Conduct weekly meetings with respective customers and leaders of the BP portfolios
  • Analyze trends and metrics in partnership with the team to develop solutions, programs and policies

  • Assist international employees with visa and related PX matters

  • Maintain an in-depth knowledge of legal requirements related to day-to-day management of customers, reducing legal risks and ensuring regulatory compliance. Partner with the legal team as needed/required
.
  • Work across the global teams to leverage the best of PX Programs and Centers of Excellence (Learning / Diversity / Remuneration etc)

  • Build a positive employee experience that leads to improved business performance and increased levels of customer engagement

  • Be an advocate of Xero, take opportunities to tell the Xero story and build the brand externally

  • Strive to work across the function to test, experiment and improve how we work inline with our scaling and evolution
  • In conjunction with VP People and Talent Manager, take a lead role in Executive recruitment processes
What you'll bring

  • 12+ years of experience in HR/Recruitment/Business Leadership roles

  • Degree, Post Graduate or equivalent work experience

  • Deep understanding of multiple HR disciplines, including compensation practices, employee relations, diversity, performance management, and federal/state respective employment laws

  • 401k understanding/fiduciary

Please apply if this is you! Xero is an Equal Opportunity Employer.
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What are Xero Perks + Benefits

Xero Benefits Overview

Xero offers a variety of benefits aimed at helping our employees maintain their physical, financial and mental wellbeing, allowing them to bring their best selves to work each day

Culture
Volunteer in local community
Xero employees are given a day off each year to volunteer in their communities.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Typically, we work from home as needed. During COVID, all employees are working remotely and have access to stipends to access the equipment they need to be successful.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
42% of Xero's leadership team is female, while our Board of Directors maintains an equal gender balance. Xero was included in Bloomberg's 2020 Gender Equality Index report.
Mandated unconscious bias training
All Xero employees will complete online unconscious bias training during on-boarding
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
The talent and leadership teams at Xero are committed to building diverse talent pipelines that reflect the communities we serve.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental insurance
Cigna dental PPO plan
Vision insurance
VSP vision plan
Health insurance
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Wellness programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Mental health benefits
Concern EAP benefits for all employees
Financial & Retirement
401(K)
401(K) matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Company equity
All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period
Child Care & Parental Leave Benefits
Generous parental leave
26 weeks paid parental leave.
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of paid time off, 10 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day
Paid volunteer time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid holidays
11 paid holidays per calendar year
Paid sick days
Each employee is granted 10 wellness days per year in addition to our generous PTO
Office Perks
Commuter benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company-sponsored outings
Annual holiday party, as well as a summer celebration!
Free snacks and drinks
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some meals provided
Breakfast each Tuesday and lunch every Thursday from a variety of local vendors
Company-sponsored happy hours
Happy hour starts every Friday at 4!
Fitness stipend
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Professional Development Benefits
Job training & conferences
Teams have budget set aside each year to support growth and up-skilling
Lunch and learns
Promote from within
Customized development tracks

Additional Perks + Benefits

Xero leadership consistently reviews benefits to ensure they are competitive and allow our people to bring their full selves to work each day.

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