Are you an email deliverability insider with experience managing, looking to join a fast-paced stable startup and make an impact? SendGrid helps our customers maximize the value of their email programs.

Trust is the foundation of the email ecosystem, and by keeping our traffic clean, SendGrid earns the trust of the world’s largest receivers. You will be managing teams that actively work with and improve the broader email ecosystem. We want to make email better, and are finding creative ways to make it so.

We’re looking for an experienced compliance and email delivery manager who’s already “been there, done that” for some time. You will report to SendGrid’s VP of Email Delivery.

What You’ll Do

• Drive all aspects of leading and managing the SendGrid Delivery and Compliance teams composed of experienced and highly motivated compliance and email experts

• Foster and support a collaborative, innovative culture

• Build effective relationships with cross-functional teams; establish escalation and communication paths as well as training and development of staff

• Deepen connections and relationships with VIPs within the Email ecosystem

• As a hands on manager, you will work closely with high-value customers to improve their success with email

• Improve our tools of processes that identify customers who are at risk of violating our terms of service

• Tune our systems for better delivery or efficiency

  • Help design new tools so that our deliverability and compliance teams can work even more efficiently

  • Flip through your rolodex of ISP contacts, call the right person, and troubleshoot a deliverability issue. Worldwide!

• Represent SendGrid within the email community

  • Travel to industry conferences multiple times a year (sometimes internationally) and have already contributed your ideas and talents to strengthen the email community

  • Contribute diplomatically on industry discussion lists

  • Share your expertise via blog posts, webinars, or to a crowd from a stage

• Invest in your team

  • Multiply your impact by mentoring others – teaching them your secret sauce

  • Keep up to date with ever changing legal requirements, privacy regulations, and email best practices

• Excellent problem solving skills

  • Background in computer programming or systems architecture is a plus because you will be defining requirements and improving existing systems

• We're an agile, fast growing company and this job description isn't meant to be an exhaustive list of your qualifications or all the things you'll do

About You

• You have already earned the trust and respect of leaders in the email community by participating and contributing in meaningful ways

• You are honest, motivated, connected, eager, experimenting, learning, ethical, driven and talented

• You can assess a situation, choose a course that is right, then persuade others to follow your lead

• You are comfortable and effective communicating with technologists, executives, customers and peers, in person, on stage, by phone or in writing

• You are not satisfied with the status quo. You keep improving – your self, your tools, your processes, your relationships

• You have a mature sense of right and wrong, good and bad, true and false

• You are an analytical thinker who creatively makes sense of data, generates new ideas, takes risks, leads change, encourages innovation, and solves problems

• You know the methods and tactics of the Dark Side but are eager to push back the darkness of the world. You wear a white hat