Customer Support Engineer
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Position: Customer Support Engineer
Location: Irvine, CA or Broomfield, CO
Alteryx, Inc. is the leader in self-service data analytics. Alteryx Analytics provides analysts the unique ability to easily prep, blend, and analyze all of their data using a repeatable workflow, then deploy and share analytics at scale for deeper insights in hours, not weeks. Analysts love the Alteryx Analytics platform because they can connect to and cleanse data from data warehouses, cloud applications, spreadsheets, and other sources, easily join this data together, then perform analytics – predictive, statistical, and spatial – using the same intuitive user interface, without writing any code. Thousands of companies and data analysts worldwide rely on Alteryx daily.
Overview:
This is not your ordinary support job. Alteryx Customer Support Engineers (CSEs) work with the world’s leading companies every day to help them build advanced analytic solutions. From financial services to communications, retail and pharma, you’ll work with customers that are on the leading edge of the analytic revolution. You will help Alteryx customers by addressing their current questions as well as provide guidance associated with the best use of Alteryx software. Additionally, you work closely with other members of the Alteryx team including Sales and Engineering to ensure a superior customer experience with both the product and the company as a whole.
Responsibilities:
- Review, document, troubleshoot and resolve customer’s Alteryx technical questions related to accessing customer database environments such as SQL Server, Oracle, Teradata and HDFS
- Provide design and implementation guidance for the above environments
- Act as a facilitator and assist with the communication between customer and internal teams when escalating issues
- Respond to customer requests within expected Service Level Agreements and manage customer expectations.
- Assist other team members with problem solving and diagnosing the source of database issues
Qualifications:
- Bachelor's degree in economics, statistics, mathematics, computer science, or a related quantitative field.
- 2+ years of experience working with business intelligence and/or analytics solutions
- 2+ years of experience in a customer-facing and/or consultative environment
- Experience working with Business intelligence, ETL and/or reporting tools/software; multiple types of databases,
- Excellent verbal and written communication and interpersonal skills
- Ability to communicate technical concepts to non-technical users
- Comfortable working in a Microsoft environment and Windows Operating System
- Ability to work with end-user customers directly in a courteous and professional manner
- Ability to work in a fast-pace environment, under pressure and prioritize multiple tasks
- Self-directed, proactive, strong problem solving/troubleshooting skills
Desired Skills & Experience:
- Knowledge of Alteryx preferred
- Experience using statistical programming tools such as R, SAS, and SPSS
- Experience using dash boarding tools such as Tableau, Qlikview
- Experience using SQL or similar technology; shell scripts, Perl, or related
- Experience using GIS applications such as ArcGIS or MapInfo
- Mathematical, statistical, financial, quantitative, and/or spatial modeling for complex business decisions
Alteryx, Inc. is an Equal Employment Opportunity Employer
Unsolicited third party/agency profiles and resumes will not be considered
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